This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site.
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Vault EDC 24R3.0.25 HF is scheduled for production release on 03/05/2024 to EDC PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV2-2142, VV3-3121, VV1-1194
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 24R3 Release Notes for additional release details.
Release completed successfully
Veeva Basics Maintenance Release Notification
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 243.4.40 release for Online and iOS platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Vault CRM Align production and sandbox instances will be upgraded to the 243.4.40 Align release. Vault CRM Align environments will not be available during this time and running processes may be interrupted.
Done
There is scheduled maintenance for Veeva Crossix on Thursday, March 06 at 11:00 AM pt.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
Veeva Vault Safety Release Notification
- The upgrade is expected to take approximately 10 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
- Please read the Release Notes to learn more about the new features.
- Click here to learn how to find your Vault's POD location.
Scheduled Maintenance closed.
Veeva Vault Safety Release Notification
- Please read the Release Notes to learn more about the new features.
- Click here to learn how to find your Vault's POD location.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs will be upgraded to the 243.4.400 release for Online and iOS platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 243.4.301 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.
Veeva’s Third Party Sub-Processors
Third party sub-processors are vendors selected by Veeva to process personal data on Veeva’s behalf in relation to the services Veeva provides to its customers under Veeva’s Master Subscription Agreement.
Veeva is responsible for ensuring that each sub-processor implements and maintains appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of personal data and against unauthorized access to or alteration, disclosure, destruction or loss, including measures aligned with Veeva’s security obligations. For information on Veeva’s security program, please see here.
The agreements Veeva maintains with its sub-processors prohibit them from accessing customer data for their own purposes, even if they have it in their digital possession. Additionally, and to the extent required, where we transfer personal data to our sub-processors, we rely on transfer mechanisms that lawfully support data transfers to other jurisdictions, such as Standard Contractual Clauses, “adequacy” determinations or other transfer mechanisms recognized under applicable law.
Veeva Application(s) | Sub-Processor Name | Purpose | Location |
Veeva Vault CDMS | Absorb Software, Inc. | Online training for end-users | US |
Veeva Digital Events | Adobe Inc. (Connect) | Managing moderator services for customer virtual events | US |
Veeva Crossix | Adstra, LLC | Data collection, data processing, data linkage | US |
Veeva CRM (China) | Alibaba Cloud US LLC | Performance enhancement | Japan, China |
All Veeva Applications | Amazon Web Services | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
Veeva Crossix | Cadent LLC | Data linkage, data distribution | US |
All Veeva Applications | Docker, Inc. | Provides computing infrastructure | US |
Engage Connect | Google Firebase | Send push notifications | US |
Veeva Crossix | LiveRamp | Data linkage, data distribution | US |
Veeva CRM (Veeva Approved Email) Veeva Network | Mailgun Technologies, Inc. | Email service provider
| US |
Veeva Network | Matomo Analytics | Product analytics | New Zealand |
| Veeva Network | Cato Networks Ltd. | Provides network connectivity for analytics and infrastructure communication | Japan, China |
Veeva Network* Veeva Vault* | China Telecom Americas Corporation | Provides network connectivity for analytics and infrastructure communication | Japan, China |
Veeva Link | Matomo Analytics | Product analytics | Ireland |
Veeva Digital Events | Microsoft Azure | Infrastructure and services to host and monitor events management | US |
Veeva Link Veeva Network | Mapbox, Inc. | Mapbox provides the map display | US |
QuickVault | Pendo.io | Product analytics and in-app guides | US |
Veeva CRM | Salesforce.com, Inc. (and its Affiliates) | Transactional processing of CRM data | US (Global as applicable) |
Veeva Link | Sentry (Functional Software, Inc.) | Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements | US |
Veeva Crossix | Throtle, Inc. | Data linkage, data distribution | US |
Veeva RTSM Veeva Vault Veeva Link Veeva OpenData Veeva Digital Events Veeva Compass Veeva Crossix Veeva Business Consulting | Twilio Inc. | Transactional and communication emails, engagement solutions, multi-factor authentication | US |
Veeva CRM (Veeva Engage Meeting and Engage Webinar) Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | US |
*Limited to China-based Vault customers who have consented to the use of this vendor’s connectivity circuit services, as well as China-based Network customers. Not applicable to non-China based Network and Vault customers.
Updates
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