This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site



To Receive Vault Emails

To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault.  See Vault Help for details.


Veeva's Sub-Processors are listed here.

Current Service Status

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Investigating

Service History

Sep 12
Sep 11
Sep 10
Sep 09
Sep 08
Sep 07
Sep 06
Veeva CRM
US Region
CRM-03
CRM-04
CRM-05
CRM-06
CRM-08
CRM-10
EU Region
CRM-20
AP Region
CRM-30
Veeva MultiChannel & Integrations
MC-01
MC-20
MC-30
ENGAGE-01
WC-36
SMAR-CN
Vault CRM
VCRM-US PROD
VV1-4000
VV1-4003
VV1-4005
VV1-4008
VV1-4011
VV1-4013
VV1-4017
VV1-4018
VV1-4020
VCRM-US SBX
VV1-1167
VV1-4001
VV1-4002
VV1-4004
VV1-4006
VV1-4007
VV1-4009
VV1-4010
VV1-4012
VV1-4014
VV1-4015
VV1-4019
VV1-4021
VCRM-EU PROD
VV2-5000
VV2-5003
VV2-5005
VV2-5007
VV2-5009
VV2-5011
VV2-5013
VV2-5015
VV2-5017
VV2-5019
VV2-5020
VCRM-EU SBX
VV2-5001
VV2-5002
VV2-5004
VV2-5006
VV2-5008
VV2-5010
VV2-5012
VV2-5014
VV2-5016
VV2-5018
VCRM-AP PROD
VV3-6000
VV3-6003
VV3-6005
VV3-6007
VCRM-AP SBX
VV3-6001
VV3-6002
VV3-6004
VV3-6006
VV3-6008
Veeva Nitro
NITRO-US
NITRO-EU
NITRO-AP
Consumer Products Mobile
QualityOne
QualityOne Audit Checklists
QualityOne Station Manager
Veeva Network
VDM1
VDM2
VDM3
VDM5
VDM6
VDM20
VDM21
VDM22
VDM30
VDM31
VDM40
SANDBOX
SANDBOX2
SANDBOX3
SANDBOX4
SANDBOX20
SANDBOX21
SANDBOX30
Veeva CDMS
CDMS-US
cdb-1
cdb-3
cdb-5
cdb-7
cdb-9
cdb-11
cdb-13
cdb-15
cdb-17
cdb-301
cdb-303
cdb-1002
cdb-1004
VV1-17
VV1-22
VV1-37
VV1-1090
VV1-1127
VV1-1139
VV1-1148
VV1-1158
VV1-1159
VV1-1161
VV1-1174
VV1-1175
VV1-1193
VV1-1194
VV1-1204
CDMS-EU
cdb-101
cdb-103
cdb-2002
VV2-2092
VV2-2142
VV2-2152
CDMS-AP
cdb-201
cdb-3002
VV3-3121
VV3-3134
Veeva Vault
Vault-US PODs
VV1-1
VV1-2
VV1-3
VV1-4
VV1-5
VV1-6
VV1-7
VV1-8
VV1-9
VV1-11
VV1-12
VV1-13
VV1-14
VV1-15
VV1-16
VV1-18
VV1-19
VV1-20
VV1-21
VV1-23
VV1-24
VV1-25
VV1-26
VV1-38
VV1-39
VV1-40
VV1-42
VV1-43
VV1-1045
VV1-1046
VV1-1049
VV1-1051
VV1-1052
VV1-1053
VV1-1054
VV1-1055
VV1-1058
VV1-1061
VV1-1062
VV1-1065
VV1-1066
VV1-1067
VV1-1068
VV1-1069
VV1-1073
VV1-1074
VV1-1076
VV1-1077
VV1-1078
VV1-1079
VV1-1081
VV1-1084
VV1-1088
VV1-1089
VV1-1094
VV1-1120
VV1-1121
VV1-1122
VV1-1124
VV1-1126
VV1-1128
VV1-1129
VV1-1130
VV1-1131
VV1-1132
VV1-1133
VV1-1135
VV1-1136
VV1-1137
VV1-1138
VV1-1140
VV1-1142
VV1-1144
VV1-1145
VV1-1146
VV1-1149
VV1-1150
VV1-1151
VV1-1152
VV1-1153
VV1-1154
VV1-1155
VV1-1156
VV1-1157
VV1-1161
VV1-1163
VV1-1164
VV1-1165
VV1-1166
VV1-1168
VV1-1169
VV1-1170
VV1-1171
VV1-1172
VV1-1173
VV1-1176
VV1-1178
VV1-1180
VV1-1181
VV1-1183
VV1-1184
VV1-1185
VV1-1186
VV1-1190
VV1-1192
VV1-1194
VV1-1193
VV1-1195
VV1-1196
VV1-1197
VV1-1199
VV1-1198
VV1-1200
VV1-1201
VV1-1202
VV1-1203
VV1-1205
VV1-1206
VV1-1208
VV1-1209
VV1-1210
Vault-EU PODs
VV2-10
VV2-27
VV2-28
VV2-29
VV2-30
VV2-31
VV2-32
VV2-35
VV2-41
VV2-44
VV2-2047
VV2-2050
VV2-2056
VV2-2060
VV2-2063
VV2-2070
VV2-2072
VV2-2075
VV2-2080
VV2-2083
VV2-2085
VV2-2087
VV2-2091
VV2-2092
VV2-2095
VV2-2098
VV2-2120
VV2-2121
VV2-2122
VV2-2124
VV2-2125
VV2-2126
VV2-2127
VV2-2128
VV2-2130
VV2-2131
VV2-2132
VV2-2133
VV2-2134
VV2-2135
VV2-2136
VV2-2137
VV2-2138
VV2-2139
VV2-2140
VV2-2141
VV2-2142
VV2-2143
VV2-2146
VV2-2147
VV2-2148
VV2-2150
VV2-2151
VV2-2152
VV2-2153
Vault-AP PODs
VV3-33
VV3-34
VV3-3048
VV3-3057
VV3-3064
VV3-3086
VV3-3096
VV3-3099
VV3-3120
VV3-3121
VV3-3123
VV3-3124
VV3-3125
VV3-3127
VV3-3128
VV3-3129
VV3-3131
VV3-3132
Veeva Align
VA-US
VA-US-2
VA-US-3
VA-US-SBX
VA-EU
VA-EU-2
VA-EU-3
VA-EU-4
VA-EU-5
VA-EU-6
VA-EU-SBX
VA-AP
VA-AP-SBX
Vault CRM Align
VCRMA-US PROD
VV1-1189
VCRMA-US SBX
VV1-1187
VV1-1191
VV1-1207
VCRMA-EU PROD
VV2-2149
VCRMA-EU SBX
VV2-2145
VV2-2154
VCRMA-AP PROD
VV3-3135
VCRMA-AP SBX
VV3-3133
Veeva OpenData
OD-NA
OD-EU
MyVeeva (eCOA, eConsent)
MyVeeva-US
MyVeeva-EU
MyVeeva-AP
Veeva SiteVault
SiteVault-US
VV1-1082
VV1-1110
VV1-1111
VV1-1160
SiteVault-EU
VV2-2097
VV2-2129
SiteVault-AP
VV3-3122
eCOA Vault
eCOA Vault-US
VV1-1179
VV1-1182
VV1-1188
eCOA Vault-EU
VV2-2144
eCOA Vault-AP
VV3-3130
QuickVault
QuickVault-US
Veeva China CRM
Veeva Crossix
Veeva Compass
Veeva Link
Veeva Mobile
Veeva RTSM
Veeva Sub-processors update
Veeva Support Locations

Calendar

Recent Posts

Week of 08/10/2025
Vault CRM Veeva CDMS Veeva Vault Vault CRM Align Veeva SiteVault eCOA Vault Vault-US PODs SiteVault-US VCRM-US PROD eCOA Vault-US CDMS-US VCRMA-US PROD SiteVault-EU VCRMA-US SBX eCOA Vault-EU CDMS-EU VCRM-US SBX Vault-EU PODs SiteVault-AP VCRM-EU PROD VCRMA-EU PROD eCOA Vault-AP CDMS-AP Vault-AP PODs VCRM-EU SBX VCRMA-EU SBX VCRMA-AP PROD VCRM-AP PROD VCRMA-AP SBX VCRM-AP SBX VV1-1189 VV1-1 VV2-10 VV3-33 VV1-1082 VV3-3122 VV2-2097 VV2-5000 VV1-4000 VV3-6000 VV3-6001 VV1-1187 VV2-2145 VV1-1179 VV2-2144 VV3-3130 VV2-2149 VV1-1167 VV3-3133 VV3-3135 VV1-2 VV2-27 VV3-34 VV1-1110 VV2-2129 VV1-4001 VV2-5001 VV1-1191 VV1-1182 VV1-4003 VV2-5003 VV3-6002 VV3-6003 VV2-2154 VV1-3 VV2-28 VV3-3048 VV1-1111 VV3-3121 VV1-1188 VV1-4002 VV2-5002 VV3-6004 VV1-4005 VV2-5005 VV3-6005 VV1-1207 VV1-4 VV2-29 VV3-3057 VV1-1160 VV2-2092 VV1-4004 VV2-5004 VV1-4008 VV2-5007 VV3-3134 VV3-6006 VV3-6007 VV1-5 VV2-30 VV3-3064 VV2-2142 VV2-5006 VV1-4006 VV3-6008 VV2-5009 VV1-4011 VV1-6 VV2-31 VV3-3086 VV2-2152 VV1-4007 VV2-5008 VV2-5011 VV1-4013 VV1-7 VV2-32 VV3-3096 VV1-4009 VV2-5013 VV2-5010 VV1-4017 VV1-8 VV2-35 VV3-3099 VV1-4010 VV2-5012 VV2-5015 VV1-4018 VV1-9 VV2-41 VV3-3120 VV2-5014 VV1-4012 VV2-5017 VV1-4020 VV1-11 VV2-44 VV3-3121 VV2-5016 VV1-4014 VV2-5019 VV1-12 VV2-2047 VV2-5018 VV1-4015 VV2-5020 VV1-13 VV2-2050 VV3-3123 VV1-4019 VV1-14 VV2-2056 VV3-3124 VV1-4021 VV1-15 VV2-2060 VV3-3125 VV1-17 VV1-16 VV2-2063 VV3-3127 VV1-22 VV1-18 VV2-2070 VV3-3128 VV1-37 VV1-19 VV2-2072 VV3-3129 VV1-1090 VV1-20 VV2-2075 VV1-1127 VV1-21 VV2-2080 VV1-1139 VV3-3131 VV1-23 VV2-2083 VV1-1148 VV3-3132 VV1-24 VV2-2085 VV1-1158 VV1-25 VV2-2087 VV1-1159 VV1-26 VV2-2091 VV1-1161 VV1-38 VV1-1174 VV2-2092 VV1-39 VV2-2095 VV1-1175 VV1-40 VV1-1193 VV1-42 VV2-2098 VV1-1194 VV1-43 VV2-2120 VV1-1204 VV1-1045 VV2-2121 VV1-1046 VV2-2122 VV1-1049 VV2-2124 VV1-1051 VV2-2125 VV1-1052 VV2-2126 VV1-1053 VV2-2127 VV1-1054 VV2-2128 VV1-1055 VV1-1058 VV2-2130 VV1-1061 VV2-2131 VV1-1062 VV2-2132 VV1-1065 VV2-2133 VV1-1066 VV2-2134 VV1-1067 VV2-2135 VV1-1068 VV2-2136 VV1-1069 VV2-2137 VV1-1073 VV2-2138 VV1-1074 VV2-2139 VV1-1076 VV2-2140 VV1-1077 VV2-2141 VV1-1078 VV2-2142 VV1-1079 VV2-2143 VV1-1081 VV2-2146 VV1-1084 VV2-2147 VV1-1088 VV2-2148 VV1-1089 VV2-2150 VV1-1094 VV2-2151 VV2-2152 VV2-2153 VV1-1120 VV1-1121 VV1-1122 VV1-1124 VV1-1126 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1161 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1176 VV1-1178 VV1-1180 VV1-1181 VV1-1183 VV1-1184 VV1-1185 VV1-1186 VV1-1190 VV1-1192 VV1-1194 VV1-1193 VV1-1195 VV1-1196 VV1-1197 VV1-1199 VV1-1198 VV1-1200 VV1-1201 VV1-1202 VV1-1203 VV1-1205 VV1-1206 VV1-1208 VV1-1209 VV1-1210
Aug-13, 5:00pm PDT

Veeva Vault Maintenance Release Notification 

The Veeva Vault Authentication Service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption.
 

What: Veeva Vault Authentication Server 25R2.2 Upgrade
When: Wednesday, August 13 at 5:00 pm PDT (Thursday, August 14 at 2:00 am CEST / 9:00 am JST)
Estimated Duration: 120 minutes
Affected PODs: Vault PODs
 
Click here to learn how to find your Vault's POD location. 

 
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product
Veeva CDMS CDMS-US CDMS-EU CDMS-AP VV3-3121 VV2-2092 VV3-3134 VV2-2142 VV2-2152 VV1-17 VV1-22 VV1-37 VV1-1090 VV1-1127 VV1-1139 VV1-1148 VV1-1159 VV1-1161 VV1-1174 VV1-1175 VV1-1193 VV1-1194 VV1-1204
Aug-13, 8:30pm PDT

Scheduled Maintenance closed.

Aug-13, 6:00pm PDT

Veeva EDC 25R2.0.9 HF is scheduled for production release on 08/13/2025 to EDC PODs:

VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, VV2-2142, VV1-17, VV1-37, VV-2152, VV3-3134

The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.

Please read the  25R2 Release Notes  for additional release details.

Veeva CDMS CDMS-US CDMS-EU CDMS-AP VV3-3121 VV2-2092 VV3-3134 VV2-2142 VV2-2152 VV1-17 VV1-22 VV1-37 VV1-1090 VV1-1127 VV1-1139 VV1-1148 VV1-1159 VV1-1161 VV1-1174 VV1-1175 VV1-1193 VV1-1194 VV1-1204
Aug-13, 7:00pm PDT
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced.

What : Veeva EDC 25R2.0.9
When: Wednesday, August 13, 7:00 PM PT
Estimated Duration:  60 minutes
Affected PODs:  VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161,  VV1-1174,  VV1-1175,  VV1-1193,  VV1-1194,  VV3-3121, VV2-2142, VV1-17, VV1-37, VV2-2152, VV3-3134

Please read the  25R2 Release Notes  for additional release details.
Veeva Vault Vault-US PODs Vault-EU PODs VV2-2151 VV1-1186 VV1-1201
Aug-13, 9:30pm PDT

Maintenance Release Completed Successfully

Aug-13, 8:30pm PDT
Veeva Basics Maintenance Release Notification


Veeva Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
 
What: Veeva Basics 25R2.0.VB1
Estimated Vault Downtimeupto 60 minutes


Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at: ☎️ +1 (800) 971-3716 ✉️ qualitybasics.support@veeva.com ✉️ rimbasics.support@veeva.com ✉️ clinicalbasics.support@veeva.com
August 14 2025,1:00am PDT
Veeva Crossix
Aug-14, 1:29am PDT

Done

Aug-14, 1:00am PDT

There is scheduled maintenance for Veeva Crossix on Thursday, August 14 at 01:0 AM PT.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.

Vault CRM VCRM-EU PROD VCRM-AP PROD VV2-5000 VV3-6000 VV2-5003 VV3-6003 VV2-5005 VV3-6005 VV2-5007 VV3-6007 VV2-5009 VV2-5011 VV2-5013 VV2-5015 VV2-5017 VV2-5019 VV2-5020
Aug-14, 2:00pm PDT

Scheduled Maintenance closed.

Aug-14, 10:00am PDT

Vault CRM Production instances will be upgraded to the 251.4.50 release for Online platforms. Systems are generally available during this time.


View Patch Notes

Vault CRM VCRM-US PROD VV1-4000 VV1-4003 VV1-4005 VV1-4008 VV1-4011 VV1-4013 VV1-4017 VV1-4018 VV1-4020
Aug-14, 9:30pm PDT

Scheduled Maintenance closed.

Aug-14, 5:30pm PDT

Vault CRM Production instances will be upgraded to the 251.4.50 release for Online platforms. Systems are generally available during this time.


View Patch Notes

Veeva CDMS CDMS-US CDMS-EU CDMS-AP cdb-1 cdb-101 cdb-201 cdb-3 cdb-103 cdb-3002 cdb-5 cdb-2002 cdb-7 cdb-9 cdb-11 cdb-13 cdb-15 cdb-17 cdb-301 cdb-303 cdb-1002 cdb-1004
Aug-14, 7:00pm PDT

There is a 25R2.0.9 maintenance release scheduled for the CDB Data Workbench on August 14th at 7:00 PM PT for CDB PODs:

CDB-1, CDB-3, CDB-5, CDB-7CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-201, CDB-301, CDB-303, CDB-1002, CDB-1004, CDB-2002, CDB-3002

Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.

Please read the 25R2 Release Notes for additional release details


Veeva Network VDM1 VDM2 VDM3 VDM5 VDM6 VDM20 VDM21 VDM22 VDM40 SANDBOX SANDBOX2 SANDBOX3 SANDBOX4 SANDBOX20 SANDBOX21
Aug-15, 10:00pm PDT

Scheduled Maintenance closed.

Aug-15, 6:00pm PDT

Veeva Network Release Notification



Veeva Network will undergo the following scheduled maintenance:


What: Upgrade to Veeva Network 25R2.0.2 Maintenance Release

Affected PODs: SBX1, SBX2, SBX3, SBX4, SBX20, SBX21, VDM1, VDM2, VDM3, VDM5, VDM6, VDM20, VDM21, VDM22, VDM40


During this time, Veeva Network instances located on affected PODs will be unavailable.


Learn more

Veeva Vault Vault-US PODs Vault-EU PODs Vault-AP PODs VV3-3057 VV3-3099 VV3-3125 VV2-2072 VV1-1065 VV1-1066 VV1-1069 VV1-1073 VV1-1076 VV2-2140 VV1-1077 VV1-1079 VV1-1081 VV1-1122 VV1-1126 VV1-1136 VV1-1140 VV1-1155 VV1-1170 VV1-1171
Aug-15, 8:00pm PDT

Veeva Vault Maintenance Release Notification 

Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.

When: Friday, August 15 at 6:30 pm PDT (August 16 at 3:30 am CEST/10:30 am JST) When : Friday, August 15 at 8:00 pm PDT (August 16 at 5:00 am CEST/12:00 noon JST)

What: POD Infrastructure maintenance

Estimated Duration: 120 minutes

Affected PODs: General Release PODs


VV1-1171, VV1-1081, VV1-1136, VV1-1122, VV1-1140, VV1-1079, VV1-1066, VV3-3099, VV1-1170, VV1-1069, VV1-1076, VV1-1077, VV3-3057, VV1-1073, VV2-2072, VV1-1126, VV3-3125, VV1-1065, VV1-1155, VV2-2140

For updates regarding system availability, please refer to the Veeva Trust Site .

If you have any further questions, please submit a ticket with Veeva Product Support .

Reference: DEV-891452

Support Locations

Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:

    1. Asia Pacific
    2. European Union member countries
    3. United Kingdom
    4. United States

Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.

Veeva’s Third Party Sub-Processors

Third party sub-processors are vendors selected by Veeva to processpersonal data on Veeva’s behalf in relation to the services Veeva provides toits customers under Veeva’s Master Subscription Agreement. Veeva’ssub-processors agree, in writing, to substantively the same data protectionobligations as apply to Veeva under applicable law and Veeva’s data processingagreements with its customers.

Hosting, Infrastructure and Support Sub-Processors

We engage the following sub-processors as providers of hosting andcomputing infrastructure related services to support all our services, andservices to provide and facilitate application and operational support as partof our customer support system.

Application(s)

Sub-Processor Name

Purpose

Data Processing Location

All Veeva Applications, except Veeva Digital Events

Amazon Web Services

Cloud service provider (networking, computing, storage, and other solution offerings)

U.S., EU, China, Japan, as applicable

All Veeva Applications, except Veeva Digital Events

Docker, Inc.

Computing infrastructure and cloud-native software application development services

U.S.

Veeva Digital Events

Microsoft Azure

Cloud service provider for Veeva Digital Events (networking, computing, storage, and other solution offerings)

U.S.

Application Support

Zendesk, Inc.

Customer support system and management of customer support cases

U.S.

VeevaDevelopment Cloud

We engage the following sub-processors to support our provision ofVeeva Development Cloud applications. Veeva Development Cloud includes Veeva Clinical OperationsClinical DataVeeva RIMVeeva Safety allbuilt on the Veeva Vault Platform. Visit this page for more information about Veeva’sDevelopment Cloud.

Application(s)

Sub-Processor Name

Purpose

Location

Veeva Vault CDMS

Absorb Software, Inc.

Learning management system and online training for CDMS end-users

U.S.

Veeva Vault (all apps)

Veeva RTSM

Twilio Inc.

SendGrid Email: Manages notifications for product outages and releases

Marketing Campaigns: Automation, scaling and management of marketing campaigns

 U.S.

Veeva Vault CDMS

Veeva SiteConnect

SurveyMonkey Inc.

End-user survey platform

U.S.

Veeva Vault (China)

China Telecom Americas Corporation*

Circuit and network connectivity services

Japan, China

* Onlyapplicable to China-based Vault customers who have specifically consented tothe use of this sub-processor’s services.

Veeva Quality Cloud

We engage the following sub-processors to support our provision ofVeeva Quality Cloud applications. Veeva Quality Cloud includes applicationsfalling into the following categories: Process,ContentTraining and Labs. Visitthis page for more information about Veeva’s Quality Cloud.

Application(s)

Sub-Processor Name

Purpose

Location

QuickVault

Pendo.io

Product analytics, feedback and development of in-app guides

U.S.

VeevaCommercial Cloud

We engage the following sub-processors to support Veeva Commercial Cloud applications. Veeva Commercial Cloud includes the Veeva Vault CRM SuiteVeeva PromoMatsVeeva Medical and VeevaCrossix. Visit this page for more information about Veeva’s Commercial Cloud.

Application(s)

Sub-Processor Name

Purpose

Location

Veeva CRM (all apps)

Salesforce.com, Inc. (and its affiliates)

IaaS/PaaS infrastructure to support Veeva CRM

U.S., EU, China, Japan, Australia, South Korea, as applicable

Veeva CRM (China)

Alibaba Cloud U.S. LLC

Content hosting and performance enhancement

Japan, China

Veeva CRM (Veeva Approved Email)

Vault CRM

Veeva Network

Sinch America, Inc.

Email services

U.S.

Veeva Vault CRM

(Approved Email)

Sinch America, Inc.

eFax API service

U.S.

Veeva CRM (Veeva Engage Meeting and Engage Webinar)

Veeva Digital Events

Zoom Video Communications, Inc.

Video conferencing services

 U.S.

Engage Connect

Google Firebase

Push notifications

U.S.

Veeva Network

Matomo Analytics

Product analytics

New Zealand

Veeva Network

Mapbox, Inc.

Map display feature

U.S.

Veeva Network (China)

China Telecom Americas Corporation*

Circuit and network connectivity services

Japan, China

Veeva Network (China)

Cato Networks Ltd.**

Circuit and network connectivity services

Japan, China

Veeva Crossix

Twilio Inc.

SendGrid Email: Manages notifications to users for product outages, release updates and admin alerts

 U.S.

Veeva Crossix

LiveRamp Holdings, Inc.

Data linkage: identity resolution for advertising measurement

U.S.

Veeva Crossix

Adstra, LLC

Data collection: advertising measurement data collection

Data processing: advertising measurement data cleaning

Data linkage: identity resolution for advertising measurement

U.S.

*Only applicable to China-based Network customers who have specifically consented to the use of this sub-processor’s services.

* *Limited to Network customers with a subscription to OpenData China data whose Network Instance is provisioned outside of China. Not applicable to Network customers whose Network Instance is located in China.

 VeevaData Cloud

We engage the following sub-processors to support Veeva Data Cloudsolutions. Veeva Data Cloud includes VeevaOpenDataVeeva LinkVeeva Compass and Veeva CRM Pulse. While Veeva generally acts as a data controllerfor these Data Cloud solutions, in limited cases these sub-processors may haveaccess to customer data (e.g. user data). Visit this page for more information about Veeva’s Data Cloud.

Application(s)

Sub-Processor Name

Purpose

Location

Veeva OpenData

Twilio Inc.

SendGrid Email: Manages data privacy notifications to healthcare professionals as part of Veeva’s Data Privacy Notification (DPN)* service on behalf of Veeva OpenData customers

 U.S.

Veeva Compass

Twilio Inc.

SendGrid Email: Manages notifications to users for product outages and releases

U.S.

Veeva Link

Amazon Web Services

AWS Simple Email Service (SES) and AWS PinPoint used to manage customer communications and email campaigns

 U.S.

Veeva Link

Functional Software, Inc. d/b/a Sentry

Application monitoring tool for catching and reporting Link errors and crashes in production and development environments

 U.S.

Veeva Link

Mapbox, Inc.

Map display feature

U.S.

Veeva Link

Matomo Analytics

Product analytics

Ireland

Only applicable toOpenData customers who have subscribed to this additional DPN service.

Veeva Services

We engage the following sub-processors to support Veeva Services.Veeva Services includes Veeva Business Consulting, Veeva Commercial Analyticsand Veeva Digital Events. Visit this page for more information about Veeva Services.

Application(s)

Sub-Processor Name

Purpose

Location

Business Consulting

Veeva Digital Events

Twilio Inc.

SendGrid Email: Manages notifications for product outages and releases

Marketing Campaigns: Automation, scaling and management of marketing campaigns

 U.S.

Veeva Digital Events

Zoom Video Communications, Inc.

Video conferencing services

 U.S.

Veeva Digital Events

Adobe Inc.

Managed services and support for virtual events

U.S.

Updates

You can subscribe to receivenotifications of updates to our list of sub-processors. To subscribe, navigateto the upper right hand side of this web-page, click ‘Subscribe’, enter youremail address and/or phone number, and then choose ‘Veeva Sub-processorsupdate’ from the drop down menu.

For questions related to Veevasub-processors, please contact privacy@veeva.com .

For additional information on Veeva’sprivacy program, please visit veeva.com/privacy .