This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site.
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Sub-Processors are listed here.
Service History
Recent Posts
- What's New in 25R1 release notes are now available.
- The 25R1 Pre-Release Program will conclude on May 21, 2025.
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 243.5.30 release for Online and iOS platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs will be upgraded to the 243.5.300 release for iOS platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 243.5.30 release for Online and iOS platforms. Systems are generally available during this time.
Veeva Vault Maintenance Release Notification
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Veeva Network Release Notification
Veeva Network will undergo the following scheduled maintenance:
What: Upgrade to Veeva Network 25R1.0 Release
Affected PODs: All Sandbox PODs
During this time, Veeva Network will be unavailable.
Learn more
- Release highlights - Veeva Connect
- Network Release Notes - Veeva Network Online Help
- Find your Network POD location - Veeva Network Online Help
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There is a production release scheduled for Veeva Crossix 24R3.3 on Sunday, Mar 30 at 12:30 AM PT
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Veeva Vault Maintenance Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 25R1.0 upgrade
When: Monday, March 31APAC from 12:00 pm PDT to 1:00 pm PDT (Tuesday, April 1 from 4:00 am to 5:00 am JST)
US/EU from 5:00 pm PDT to 6:00 pm PDT (Tuesday, April 1 from 2:00 am to 3:00 am CEST)
Estimated Duration: 60 minutesAffected PODs: US/EU/APAC Limited Release PODs:
VV3-33, VV2-2087, VV2-28, VV1-1, VV1-1084, VV1-1120, VV1-1133,
VV1-1135, VV1-1178, VV1-1203, VV1-20, VV1-21, VV1-23, VV1-3, VV1-5, VV1-6
Click here to learn how to find your Vault's POD location.
If you have any further questions, please submit a ticket with Veeva Product Support.
US/EU from 5:00 pm PDT to 6:00 pm PDT (Tuesday, April 1 from 2:00 am to 3:00 am CEST)
VV3-33, VV2-2087, VV2-28, VV1-1, VV1-1084, VV1-1120, VV1-1133,
VV1-1135, VV1-1178, VV1-1203, VV1-20, VV1-21, VV1-23, VV1-3, VV1-5, VV1-6
Click here to learn how to find your Vault's POD location.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1161 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault Maintenance Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 25R1.0Estimated Duration: 60 minutesAffected PODs: US/EU General Release PODs:
VV1-2, VV1-1054, VV1-1055, VV1-1121, VV1-1140, VV1-1051, VV1-1065, VV1-1088, VV1-1146, VV2-2122
If you have any further questions, please submit a ticket with Veeva Product Support.
VV1-2, VV1-1054, VV1-1055, VV1-1121, VV1-1140, VV1-1051, VV1-1065, VV1-1088, VV1-1146, VV2-2122
Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.
Veeva’s Third Party Sub-Processors
Third party sub-processors are vendors selected by Veeva to process personal data on Veeva’s behalf in relation to the services Veeva provides to its customers under Veeva’s Master Subscription Agreement.
Veeva is responsible for ensuring that each sub-processor implements and maintains appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of personal data and against unauthorized access to or alteration, disclosure, destruction or loss, including measures aligned with Veeva’s security obligations. For information on Veeva’s security program, please see here.
The agreements Veeva maintains with its sub-processors prohibit them from accessing customer data for their own purposes, even if they have it in their digital possession. Additionally, and to the extent required, where we transfer personal data to our sub-processors, we rely on transfer mechanisms that lawfully support data transfers to other jurisdictions, such as Standard Contractual Clauses, “adequacy” determinations or other transfer mechanisms recognized under applicable law.
Veeva Application(s) | Sub-Processor Name | Purpose | Location |
Veeva Vault CDMS | Absorb Software, Inc. | Online training for end-users | US |
Veeva Digital Events | Adobe Inc. (Connect) | Managing moderator services for customer virtual events | US |
Veeva Crossix | Adstra, LLC | Data collection, data processing, data linkage | US |
Veeva CRM (China) | Alibaba Cloud US LLC | Performance enhancement | Japan, China |
All Veeva Applications | Amazon Web Services | Cloud Service Provider (EC2 and S3) | US, EU, China, Japan as applicable |
Veeva Crossix | Cadent LLC | Data linkage, data distribution | US |
All Veeva Applications | Docker, Inc. | Provides computing infrastructure | US |
Engage Connect | Google Firebase | Send push notifications | US |
Veeva Crossix | LiveRamp | Data linkage, data distribution | US |
Veeva CRM (Veeva Approved Email) Veeva Network | Mailgun Technologies, Inc. | Email service provider
| US |
Veeva Network | Matomo Analytics | Product analytics | New Zealand |
| Veeva Network | Cato Networks Ltd. | Provides network connectivity for analytics and infrastructure communication | Japan, China |
Veeva Network* Veeva Vault* | China Telecom Americas Corporation | Provides network connectivity for analytics and infrastructure communication | Japan, China |
Veeva Link | Matomo Analytics | Product analytics | Ireland |
Veeva Digital Events | Microsoft Azure | Infrastructure and services to host and monitor events management | US |
Veeva Link Veeva Network | Mapbox, Inc. | Mapbox provides the map display | US |
QuickVault | Pendo.io | Product analytics and in-app guides | US |
Veeva CRM | Salesforce.com, Inc. (and its Affiliates) | Transactional processing of CRM data | US (Global as applicable) |
Veeva Link | Sentry (Functional Software, Inc.) | Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements | US |
Veeva Crossix | Throtle, Inc. | Data linkage, data distribution | US |
Veeva RTSM Veeva Vault Veeva Link Veeva OpenData Veeva Digital Events Veeva Compass Veeva Crossix Veeva Business Consulting | Twilio Inc. | Transactional and communication emails, engagement solutions, multi-factor authentication | US |
Veeva CRM (Veeva Engage Meeting and Engage Webinar) Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | US |
*Limited to China-based Vault customers who have consented to the use of this vendor’s connectivity circuit services, as well as China-based Network customers. Not applicable to non-China based Network and Vault customers.
Updates
You may subscribe to this RSS feed to receive changes to our list of sub-processors.
For questions related to privacy please contact privacy@veeva.com or visit veeva.com/privacy