VA-EU-2
Veeva Vault Maintenance Release Notification
The Veeva Vault Renditions service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption.
When: Friday, September 20
What: Veeva Vault Renditions Server 24R2.3 UpgradeAffected PODs: Vault PODs
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.If you have any further questions, please submit a ticket with Veeva Product Support.
Click here to learn how to find your Vault's POD location.
Veeva Align production and sandbox instances will be upgraded to the 24R2.2 Align release. Veeva Align environments will not be available during this time and running processes may be interrupted.
Scheduled Maintenance closed.
Veeva Vault Maintenance Release Notification
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support.
Veeva Align production instances will be undergoing infrastructure maintenance. There is no expected downtime, however, a short service interruption may be experienced.
It's recommended to not create or refresh sandboxes on this day.
Scheduled Maintenance closed.
Veeva Vault PODs in the Asia Pacific and US West Coast Regions are currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Align production and sandbox instances will be upgraded to the 24R2.0 Align release. Veeva Align environments will not be available during this time and running processes may be interrupted.
Scheduled Maintenance closed.
Veeva Align production instances will be undergoing infrastructure maintenance. There is no expected downtime, however, a short service interruption may be experienced.
It's recommended to not create or refresh sandboxes on this day.
Scheduled Maintenance closed.
Veeva Auth is scheduled to be upgraded to the latest release.
No downtime is expected although some customers may experience a short service interruption during the maintenance window.
What: Veeva Auth
When: 01:30 PST Aug-16-2024
Estimated Duration: Up to 45 mins
Affected PODs: All Veeva PODs
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Veeva Vault PODs in Region Veeva Vault are currently experiencing degraded performance for some SSO customers. Veeva engineering teams are working to return the service to normal as quickly as possible.
The latest hotfix is the cause of this issue. The team is going to generate an emergency deployment to QA and then it will executed in production.
Affected Veeva Vault PODs are now fully available with all services operating normally.
An update regarding this incident.
A change applied to Vault Auth on Thursday 15 August 2024 at 5pm PT led to certain users being unable to access Vault.
The issue was not POD-specific.
The issue arose from a defect that incorrectly enforced case sensitivity when a Federated ID user name is verified against the Identity Provider. Previously the check was case insensitive.
Impacted users were those with Federated ID user names that do not exactly match the IDP value.
A Root Cause Analysis is being prepared.
To better reflect the incident scope and impact, the title of this Trust entry is changed from:
Vault Performance Degradation affecting all PODs in Region Veeva Vault
to:
Vault login failures for some users
A brief note that the Veeva Quality & Compliance team has adjudicated this topic as requiring an Incident Report, which builds upon and supersedes an RCA. The RCA content already well under way will be augmented by a deliberative process leading to formal CAPAs tracked by Veeva Q&C. This extends the timeframe of a detailed report by several days owing to the heightened review process and the development and approvals of formal CAPAs as required by an Incident Report.
The Incident Report is a top priority. We will update this Trust entry within several days with the status of the Incident Report.
Vault CDMS 24R1.0.33 HF is scheduled for production release on 07/25/2024 to CDMS PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV2-2142, VV3-3121, VV1-1194
The CDMS Utility services will not be available from 6:00 PM to 8:30 PM PST.
Scheduled Maintenance closed.