This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
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Veeva's Support Locations and Sub-Processors are listed here.
Service History
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There is a production release scheduled for Veeva Crossix 25R3.3 on 03/29/2026 01:00 AM PT .
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Affected Veeva Vault PODs are
now fully available with all services operating normally.
Veeva Vault POD VV3-3127 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva RTSM AWS services operating normally.
Please be advised that Veeva RTSM AWS experienced a termporary service disruption on Monday, 30 March 2025 during the following window:
🕐 3:25 AM – 6:46 AM EST
Incident has been resolved.
We are currently investigating reports of intermittent performance issues affecting Veeva AI within Vault CRM. This behavior is linked to an ongoing service disruption with our upstream provider, AWS Bedrock.
Scheduled Maintenance closed.
There is a production release scheduled for Veeva Crossix Release-25R3.3.1 on Tuesday, March 31 at 3:42 AM EST.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 253.5.22 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Fix has been deployed.
Salesforce has identified the issue and their engineering team is investigating.
Veeva CRM team has noticed that users are receiving errors trying to access MyInsight reports in sandbox orgs. Engineering is investigating the issue. We have also escalated the matter with Salesforce.
Veeva Vault Maintenance Release Notification
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 253.4.201 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva EDC 25R3.0.33 HF is scheduled for production release on 04/01/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 25R3 Release Notes for additional release details.