This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
There is scheduled maintenance for the Crossix Measurement Suite on Sunday, January 12 at 2:00 pm EST.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Veeva Vault Self-Serve Prerelease Program
- Visit the About the 26R2 Release for important dates, the latest Release Impact Assessment, and information about the Self-Serve Prerelease program.
- The What's New in 26R2 and the Latest Announcements are also available.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Veeva Compass Release Notification
What: Veeva Compass 26R1.6 Release
When: Monday, July 13th, 2026 6PM - 7PM EST
Estimated Downtime: 60 minutes
For more information on this 26R1.6 release:
Visit Veeva Compass Help for the Release Notes, if applicable
Join the Veeva Compass Connect Community and stay informed when new content is added
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site .
If you are encountering an issue or have any questions, please submit a ticket with support .
The scheduled maintenance has been completed.
Veeva PLM production instances will be upgraded to the 26R1.4 Minor Release. Systems are generally available during this time
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 261.3.203 release for Online and iOS Platforms. During this time, online access may temporarily be unavailable for up to 1 hour.
View Patch Notes
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 261.3.203 release for Online and iOS Platforms. During this time, multichannel activities may temporarily be unavailable for up to 1 hour.
View Patch Notes
Scheduled Maintenance closed.
Veeva CRM Engage will be undergoing server maintenance. During this time, Engage related activities may be temporarily unavailable for up to 1 hour.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV2-29, VV2-30, VV2-2130, VV2-5018, VV2-5022 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 261.3.203 release for Online and iOS Platforms. During this time, online access may temporarily be unavailable for up to 1 hour.
View Patch Notes
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva PromoMats and Medical Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R1.0.VB9
When: Wednesday, July 15, 2026 at 9:00 PM PDT
Estimated Vault Downtime (only for PromoMats and Medical Applications): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com