This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Veeva LIMS Release Notification
The Veeva LIMS MySQL system is scheduled to be upgraded to the latest release.
There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0
Estimated Duration:
90
minutes
If you have any further questions, please submit a ticket with Veeva Product Support .
This informational post is closed. The upgrade was successful as planned and completed on August 4.
Veeva RegOne + Claims Release Notification
The RegOne + Claims MySQL system is scheduled to be upgraded to the latest release.
There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0
Estimated Duration:
90
minutes
If you have any further questions, please submit a ticket with Veeva Product Support .
Data Lakehouse infrastructure is scheduled to be updated with the 26R2.0 Production Release. If your organization has enabled Data Lakehouse, please contact Veeva Product Support ahead of this release to coordinate updates to your query engine configuration and avoid disruption to your queries.
The following specific features and functionality are affected by this update:
Campaign Manager Target List Builder – Building new target lists will not be available during the maintenance window.
Campaign Manager Performance Page – The Performance Page will not be available during the maintenance window. Data for August 20, 2026 may be calculated incorrectly; any incorrect data will be recalculated correctly the following day.
CLM Content Metrics – Vaults whose timezone is configured such that the Vault's midnight falls within the maintenance window will not have that day's metrics calculated until the following day.
This update introduces modifications to the underlying S3 data storage elements, requiring adjustments to existing query engine connections. This maintenance will affect all Vaults and will take longer than a standard release.
Timeline for Affected Regions
AP Region - Thursday, August 20, 2026 at 7:00 am PDT. Maintenance window duration of 2.5–3.5 hours.
EU and US Regions (parallel) - Thursday, August 20, 2026 starting at 9:00 am PDT. Maintenance window duration of up to 12 hours.
Scheduled maintenance closed.
Veeva CRM Sandbox orgs will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Align sandbox instances will be upgraded to the 26R2 Align release. Vault CRM Align sandbox environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
Scheduled maintenance closed.
Veeva Align sandbox instances will be upgraded to the 26R2 Align release. Veeva Align sandbox environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
Scheduled maintenance closed.
Veeva CRM Sandbox orgs will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled Maintenance closed.
Veeva EDC 26R2.0.7 HF is scheduled for production release on 08/06/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV1-1215, VV1-1216, VV1-1217, VV1-1222, VV1-1223, VV1- 1225, VV2 -2092, VV2 -2142, VV2 -2163, VV2 - 2164, VV2 - 2165, VV3 -3121, VV3 -3136, VV1 -17, VV2 -2155, VV1 -37, VV2 -2152, VV3 -3134
The EDC Utility services will not be available from 4:00 PM to 6:30 PM PDT.
Please read the 26R2 Release Notes for additional release details.
Scheduled maintenance closed.
Veeva CRM Sandbox orgs will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes