This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
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To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
There is a production release scheduled for Veeva Crossix 26R1.1 on Sunday, May 24 at 12:06 AM EST
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
尊敬的用户：
您好，为了响应您的业务需求，我们计划于 2026年05月24日（22:00-00:00）发布新版本 V26R1.1。发布期间系统暂不可访问，请提前通知相关人员做好准备，给您带来的不便敬请谅解。
此次发布是为了配合部分客户的特殊项目时间需要，而将一部分产品功能预先发布的有限版本。 在计划于 2026年08月23日发布的正式版本（V26R2.0）中，仍会包含此次发布的全部内容，以及规划在正式版本里的其他功能。 未标识“默认开启”的功能请联系 Veeva 服务部门实施、配置后开启。本次发布的主要内容请参考 Release Notes 。
如果对本次发布有任何疑问，请通过 Veeva Support Portal 联系产品支持团队进行确认。
In response to your business needs, we plan to release the latest version V26R1.1 on May. 24, 2026 (22:00-00:00). The system is temporarily unavailable during the period. Please inform the relevant personnel in advance. Sorry for any inconvenience.
This release is a limited release in order to satisfy special needs from our customers. The features below will be included in the general release (V26R2.0) scheduled on Aug. 23, 2026 as well. For features without the label "enabled by default", please contact Veeva Service departments for deployment and implementation details. For more details about the release notes, please refer to Release Notes.
For any question about this limited release, please contact China CRM Suite Support team via Veeva Support Portal.
Scheduled Maintenance closed.
Veeva PLM Production orgs will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
Scheduled Maintenance closed.
Vault CRM Sandbox instances will be upgraded to the 261.2.11 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
POD 5005 is now fully available with all services operating normally.
Vault CRM POD 5005 is currently experiencing performance degradation. The Engineering team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva RIM Basics will be down for maintenance and unavailable. RIM customers will receive data updates during this time.
What: Veeva Basics 26R1.0.VB4
When: Wednesday, May 27, 2026 between 5:00 PM PDT & 8:30 PM PDT
Estimated Vault Downtime (only for RIM Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva EDC 26R1.0.21 HF is scheduled for production release on 05/27/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
Scheduled maintenance closed.
Veeva CRM Production orgs will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Production and Sandbox instances will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Align production and sandbox instances will be upgraded to the 26R1.2 Align release. Vault CRM Align environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes