This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Veeva Maintenance Release Notification
Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.
When : Friday, March 20 at 6:00 pm PDT / Saturday, March 21 at 2:00 am CET / 10:00 am JST
What : POD Infrastructure maintenance
Estimated Duration: 180 minutes
Affected PODs: General Release PODs
VV1-1215, VV1-1216, VV1-1217, VV2-2163, VV1-1158, VV1-1211, VV1-1214, VV1-1212, VV1-1221, VV1-1067, VV1-1150, VV2-2159, VV2-2162, VV2-2158, VV2-2160, VV2-2161
Click here to learn how to find your Vault POD.
For updates regarding system availability, please refer to the Veeva Trust Site .
If you have any further questions, please submit a ticket with Veeva Product Support .
Reference: DEV-985227
There is a 25R3.0.31 maintenance release scheduled for the CDB Data Workbench on March 20th at 9:00 PM PT for CDB PODs:
CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 25R3 Release Notes for additional release details.
Scheduled Maintenance closed.
Veeva Basics Production Maintenance
As part of our ongoing efforts to optimize performance and capacity, we are performing maintenance on Veeva Basics Production Vaults. Your Vaults will be temporarily unavailable during this transition.
When: Saturday, March 21, 2026 at 4:00 AM PDTEstimated Vault Downtime: Up to 4 hours
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
Veeva Quality Basics Vaults are online.
Veeva Quality Basics Production Maintenance
As part of our ongoing efforts to optimize performance and capacity, we are performing maintenance on Veeva Quality Basics Production Vaults. Your Vaults will be temporarily unavailable during this transition.
When:
Saturday, March 21, 2026 at 4:00 AM PDT
Estimated Vault Downtime:
Up to
8 hours
UPDATE: We are currently experiencing an issue with Quality Basics Vaults. The Veeva Technology Team is actively working on getting the vaults back online. We will provide an update when the vaults are available.
For up-to-date information on Veeva Systems' service status, see the
Veeva Trust Site
. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️
qualitybasics.support@veeva.com
Scheduled Maintenance closed.
尊敬的用户：
您好，为了响应您的业务需求，我们计划于 2026年03月22日（22:00-00:00）发布新版本 V25R3.3。发布期间系统暂不可访问，
此次发布是为了配合部分客户的特殊项目时间需要，
如果对本次发布有任何疑问，请通过 Veeva Support Portal 联系产品支持团队进行确认。
In response to your business needs, we plan to release the latest version V25R3.3 on Mar. 22, 2026 (22:00-00:00). The system is temporarily unavailable during the period. Please inform the relevant personnel in advance. Sorry for any inconvenience.
This release is a limited release in order to satisfy special needs from our customers. The features below will be included in the general release (V26R1.0) scheduled on Apr. 26, 2026 as well. For features without the label "enabled by default", please contact Veeva Service departments for deployment and implementation details. For more details about the release notes, please refer to Release Notes.
For any question about this limited release, please contact China CRM Suite Support team via Veeva Support Portal.
Veeva Self-Serve Prerelease Program
- Visit the About the 26R1 Release for important dates, the latest Release Impact Assessment, and information about the Self-Serve Prerelease program.
- The What's New in 26R1 and the Latest Announcements are also available.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site .
If you have further questions, please submit a ticket with Veeva Product Support .
Scheduled Maintenance closed.
Veeva Compass Release Notification
What: Veeva Compass 25R3.6 Release
When: Monday, March 23rd, 2026 6PM - 7PM EST
Estimated Downtime: 60 minutes
For more information on this 25R3.6 release:
Visit Veeva Compass Help for the Release Notes, if applicable
Join the Veeva Compass Connect Community and stay informed when new content is added
Scheduled Maintenance closed.
Vault CRM Production instances will be upgraded to the 253.4.41 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva RIM Basics will be down for maintenance and unavailable. RIM customers will receive data updates during this time.
What: Veeva Basics 25R3.0.VB7
When: Wednesday, March 25, 2026 between 5:00 PM & 8:30 PM PDT
Estimated Vault Downtime (only for RIM Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva EDC 25R3.0.31 HF is scheduled for production release on 03/25/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV2-2163, VV1-1215, VV1-1216, VV1-1217
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 25R3 Release Notes for additional release details.