This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
POD 5005 is now fully available with all services operating normally.
Vault CRM POD 5005 is currently experiencing performance degradation. The Engineering team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva RIM Basics will be down for maintenance and unavailable. RIM customers will receive data updates during this time.
What: Veeva Basics 26R1.0.VB4
When: Wednesday, May 27, 2026 between 5:00 PM PDT & 8:30 PM PDT
Estimated Vault Downtime (only for RIM Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva EDC 26R1.0.21 HF is scheduled for production release on 05/27/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
Scheduled maintenance closed.
Veeva CRM Production orgs will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Production and Sandbox instances will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Align production and sandbox instances will be upgraded to the 26R1.2 Align release. Vault CRM Align environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
Scheduled maintenance closed.
Veeva Align production and sandbox instances will be upgraded to the 26R1.2 Align release. Veeva Align environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
There is a production release scheduled for Veeva Crossix Release-26R1.1.1 on Thursday, May 28 at 3:00 AM EST.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled maintenance closed.
Veeva CRM Production orgs will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Veeva CRM Production orgs will be upgraded to the 26R1.2 Minor Release. Systems are generally available during this time.
View Release Notes