This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the  Customer Support Portal .

For status of Salesforce PODs, visit  Salesforce Trust Site . 


To Receive Vault Emails

To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault.  See Vault Help  for details. 

Veeva's Support Locations and Sub-Processors are listed here.

Maintenance
Current status in effect for 0 days, 0 hours, 35 minutes, and 37 seconds.

Service Status

Veeva CRM
Maintenance
US Region
Maintenance
CRM-03
Maintenance
CRM-04
Maintenance
CRM-05
Maintenance
CRM-06
Maintenance
CRM-08
Maintenance
CRM-10
Maintenance
EU Region
Maintenance
CRM-20
Maintenance
AP Region
Maintenance
CRM-30
Maintenance
Veeva MultiChannel & Integrations
Maintenance
MC-01
Maintenance
MC-20
Maintenance
MC-30
Maintenance
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Normal
Veeva Compass
Investigating
Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

Service History
Sep 24
Sep 23
Sep 22
Sep 21
Sep 20
Sep 19
Sep 18
Veeva CRM
US Region
CRM-03
CRM-04
CRM-05
CRM-06
CRM-08
CRM-10
EU Region
CRM-20
AP Region
CRM-30
Veeva MultiChannel & Integrations
MC-01
MC-20
MC-30
ENGAGE-01
WC-36
SMAR-CN
Vault CRM
VCRM-US PROD
VV1-4000
VV1-4003
VV1-4005
VV1-4008
VV1-4011
VV1-4013
VV1-4017
VV1-4018
VV1-4020
VV1-4022
VV1-4028
VV1-4029
VV1-4030
VV1-4031
VV1-4032
VV1-4035
VCRM-US SBX
VV1-1167
VV1-4001
VV1-4002
VV1-4004
VV1-4006
VV1-4007
VV1-4009
VV1-4010
VV1-4012
VV1-4014
VV1-4015
VV1-4016
VV1-4019
VV1-4021
VV1-4023
VV1-4024
VV1-4025
VV1-4026
VV1-4033
VV1-4034
VCRM-EU PROD
VV2-5000
VV2-5003
VV2-5005
VV2-5007
VV2-5009
VV2-5011
VV2-5013
VV2-5015
VV2-5017
VV2-5019
VV2-5020
VCRM-EU SBX
VV2-5001
VV2-5002
VV2-5004
VV2-5006
VV2-5008
VV2-5010
VV2-5012
VV2-5014
VV2-5016
VV2-5018
VV2-5021
VV2-5022
VCRM-AP PROD
VV3-6000
VV3-6003
VV3-6005
VV3-6007
VCRM-AP SBX
VV3-6001
VV3-6002
VV3-6004
VV3-6006
VV3-6008
VV3-6009
VV3-6010
Veeva Nitro
NITRO-US
NITRO-EU
NITRO-AP
Consumer Products Mobile
QualityOne
QualityOne Audit Checklists
QualityOne Station Manager
Veeva Network MDM
VDM1
VDM2
VDM3
VDM5
VDM6
VDM20
VDM21
VDM22
VDM30
VDM31
VDM40
SANDBOX
SANDBOX2
SANDBOX3
SANDBOX4
SANDBOX20
SANDBOX21
SANDBOX30
Veeva CDMS
CDMS-US
cdb-1
cdb-3
cdb-5
cdb-7
cdb-9
cdb-11
cdb-13
cdb-15
cdb-17
cdb-301
cdb-303
cdb-305
cdb-307
cdb-309
cdb-311
cdb-313
cdb-315
cdb-1002
cdb-1004
VV1-17
VV1-22
VV1-37
VV1-1090
VV1-1127
VV1-1139
VV1-1148
VV1-1158
VV1-1159
VV1-1161
VV1-1174
VV1-1175
VV1-1193
VV1-1194
VV1-1204
VV-1215
VV1-1216
VV1-1217
VV1-1222
VV1-1223
VV1-1225
CDMS-EU
cdb-101
cdb-103
cdb-105
cdb-109
cdb-2002
cdb-2004
VV2-2092
VV2-2142
VV2-2152
VV2-2155
VV2-2163
VV2-2164
VV2-2165
VV2-2166
VV2-2168
VV2-2169
CDMS-AP
cdb-201
cdb-203
cdb-3002
VV3-3121
VV3-3134
VV3-3136
Veeva Vault
Vault-US PODs
VV1-1
VV1-2
VV1-3
VV1-4
VV1-5
VV1-6
VV1-7
VV1-8
VV1-9
VV1-11
VV1-12
VV1-13
VV1-14
VV1-15
VV1-16
VV1-18
VV1-19
VV1-20
VV1-21
VV1-23
VV1-24
VV1-25
VV1-26
VV1-38
VV1-39
VV1-40
VV1-42
VV1-43
VV1-1045
VV1-1046
VV1-1049
VV1-1051
VV1-1052
VV1-1053
VV1-1054
VV1-1055
VV1-1058
VV1-1061
VV1-1062
VV1-1065
VV1-1066
VV1-1067
VV1-1068
VV1-1069
VV1-1073
VV1-1074
VV1-1076
VV1-1077
VV1-1078
VV1-1079
VV1-1081
VV1-1084
VV1-1088
VV1-1089
VV1-1094
VV1-1120
VV1-1121
VV1-1122
VV1-1124
VV1-1126
VV1-1128
VV1-1129
VV1-1130
VV1-1131
VV1-1132
VV1-1133
VV1-1135
VV1-1136
VV1-1137
VV1-1138
VV1-1140
VV1-1142
VV1-1144
VV1-1145
VV1-1146
VV1-1149
VV1-1150
VV1-1151
VV1-1152
VV1-1153
VV1-1154
VV1-1155
VV1-1156
VV1-1157
VV1-1163
VV1-1164
VV1-1165
VV1-1166
VV1-1168
VV1-1169
VV1-1170
VV1-1171
VV1-1172
VV1-1173
VV1-1176
VV1-1178
VV1-1180
VV1-1181
VV1-1183
VV1-1184
VV1-1185
VV1-1186
VV1-1190
VV1-1192
VV1-1195
VV1-1196
VV1-1197
VV1-1199
VV1-1198
VV1-1200
VV1-1201
VV1-1202
VV1-1203
VV1-1205
VV1-1206
VV1-1208
VV1-1209
VV1-1210
VV1-1211
VV1-1212
VV1-1213
VV1-1214
VV1-1219
VV1-1220
VV1-1221
VV1-4027
Vault-EU PODs
VV2-10
VV2-27
VV2-28
VV2-29
VV2-30
VV2-31
VV2-32
VV2-35
VV2-41
VV2-44
VV2-2047
VV2-2050
VV2-2056
VV2-2060
VV2-2063
VV2-2070
VV2-2072
VV2-2075
VV2-2080
VV2-2083
VV2-2085
VV2-2087
VV2-2091
VV2-2095
VV2-2098
VV2-2120
VV2-2121
VV2-2122
VV2-2124
VV2-2125
VV2-2126
VV2-2127
VV2-2128
VV2-2130
VV2-2131
VV2-2132
VV2-2133
VV2-2134
VV2-2135
VV2-2136
VV2-2137
VV2-2138
VV2-2139
VV2-2140
VV2-2141
VV2-2143
VV2-2146
VV2-2147
VV2-2148
VV2-2150
VV2-2151
VV2-2153
VV2-2156
VV2-2157
VV2-2158
VV2-2159
VV2-2160
VV2-2161
VV2-2162
VV2-2167
Vault-AP PODs
VV3-33
VV3-34
VV3-3048
VV3-3057
VV3-3064
VV3-3086
VV3-3096
VV3-3099
VV3-3120
VV3-3123
VV3-3124
VV3-3125
VV3-3127
VV3-3128
VV3-3129
VV3-3131
VV3-3132
Veeva Align
VA-US
VA-US-2
VA-US-3
VA-US-SBX
VA-EU
VA-EU-2
VA-EU-3
VA-EU-4
VA-EU-5
VA-EU-6
VA-EU-SBX
VA-AP
VA-AP-SBX
Vault CRM Align
VCRMA-US PROD
VV1-1189
VCRMA-US SBX
VV1-1187
VV1-1191
VV1-1207
VCRMA-EU PROD
VV2-2149
VCRMA-EU SBX
VV2-2145
VV2-2154
VCRMA-AP PROD
VV3-3135
VCRMA-AP SBX
VV3-3133
Veeva OpenData
OD-NA
OD-EU
MyVeeva (eCOA, eConsent)
MyVeeva-US
MyVeeva-EU
MyVeeva-AP
Veeva SiteVault
SiteVault-US
VV1-1082
VV1-1110
VV1-1111
VV1-1160
SiteVault-EU
VV2-2097
VV2-2129
SiteVault-AP
VV3-3122
eCOA Vault
eCOA Vault-US
VV1-1179
VV1-1182
VV1-1188
eCOA Vault-EU
VV2-2144
eCOA Vault-AP
VV3-3130
QuickVault
QuickVault-US
QuickVault-EU
Veeva PLM
VV1-1224
Veeva China CRM
Veeva Crossix
Veeva Compass
Veeva Link
Veeva Mobile
Veeva RTSM
Veeva RTSM on AWS
Veeva RTSM on Prem
ClinicalTrials.Veeva (CTV)

Calendar

Recent Posts

Week of 08/23/2026

CDB Data Workbench Maintenance 26R2.2.3 HF- No expected downtime
August 24 2026,7:00pm PDT
Veeva CDMS CDMS-US CDMS-EU cdb-2004 cdb-1002
Aug-24, 7:00pm PDT

There is a 26R2.2.3 maintenance release scheduled for the CDB Data Workbench on August 24th at 7:00 PM PT for CDB PODs:

CDB- 1002, CDB- 2004

Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.

Please read the 26R1 Release Notes for additional release details.

Veeva CRM Hotfix - All Regions
August 25 2026,2:00pm PDT
Veeva CRM US Region EU Region AP Region CRM-20 CRM-30 CRM-03 CRM-04 CRM-05 CRM-06 CRM-08 CRM-10
Aug-25, 3:00pm PDT

Scheduled Maintenance closed.

Aug-25, 2:00pm PDT

Veeva CRM Sandbox and Production orgs are being upgraded to the 262.0.201 release for iOS Platforms. Systems are generally available during this time.

View Patch Notes

Veeva Vault Maintenance - Authentication Server 26R2.2.4 Upgrade
August 25 2026,5:30pm PDT
Vault CRM Veeva CDMS Veeva Vault Vault CRM Align Veeva SiteVault eCOA Vault Veeva PLM Vault-US PODs SiteVault-US VCRM-US PROD eCOA Vault-US CDMS-US VCRMA-US PROD VV1-1224 SiteVault-EU VCRMA-US SBX eCOA Vault-EU CDMS-EU VCRM-US SBX Vault-EU PODs SiteVault-AP VCRM-EU PROD VCRMA-EU PROD eCOA Vault-AP CDMS-AP Vault-AP PODs VCRM-EU SBX VCRMA-EU SBX VCRMA-AP PROD VCRM-AP PROD VCRMA-AP SBX VCRM-AP SBX VV1-1189 VV1-1 VV2-10 VV3-33 cdb-1 cdb-101 VV1-1082 VV3-3122 VV2-2097 VV2-5000 VV1-4000 VV2-5001 VV3-6000 VV3-6001 VV1-1187 VV2-2145 cdb-201 VV1-1179 VV2-2144 VV3-3130 VV2-2149 VV1-1167 VV3-3133 VV3-3135 VV1-2 VV2-27 VV3-34 cdb-3 VV1-1110 VV2-2129 VV1-4001 VV1-1191 VV1-1182 VV1-4003 VV2-5002 VV2-5003 VV3-6002 VV3-6003 cdb-103 VV2-2154 cdb-203 VV1-3 VV2-28 VV3-3048 cdb-5 VV1-1111 VV1-1188 VV1-4002 VV2-5004 VV3-6004 VV1-4005 VV2-5005 VV3-6005 VV1-1207 cdb-3002 cdb-105 VV1-4 VV2-29 VV3-3057 VV1-1160 VV3-3121 cdb-7 VV1-4004 VV2-5006 VV1-4008 VV2-5007 VV3-6006 VV3-6007 cdb-109 VV1-5 VV2-30 VV3-3064 cdb-9 VV1-4006 cdb-2002 VV2-5008 VV3-3134 VV3-6008 VV2-5009 VV1-4011 VV1-6 VV2-31 VV3-3086 cdb-11 VV1-4007 VV2-5011 VV2-5010 VV1-4013 cdb-2004 VV3-3136 VV3-6009 VV1-7 VV2-32 VV3-3096 VV2-2092 cdb-13 VV1-4009 VV2-5013 VV2-5012 VV1-4017 VV3-6010 VV1-8 VV2-35 VV3-3099 VV2-2142 cdb-15 VV1-4010 VV2-5014 VV2-5015 VV1-4018 VV1-9 VV2-41 VV3-3120 VV2-2152 cdb-17 VV2-5016 VV1-4012 VV2-5017 VV1-4020 VV1-11 VV2-44 VV3-3123 cdb-301 VV1-4014 VV2-5018 VV2-5019 VV1-4022 VV2-2155 VV1-12 VV2-2047 VV3-3124 cdb-303 VV1-4015 VV2-5020 VV2-2163 VV2-5021 VV1-4028 VV1-13 VV2-2050 VV3-3125 cdb-305 VV1-4016 VV2-2164 VV2-5022 VV1-4029 VV1-14 VV2-2056 VV3-3127 VV1-4019 cdb-307 VV2-2165 VV1-4030 VV1-15 VV2-2060 VV3-3128 VV1-4021 cdb-309 VV2-2166 VV1-4031 VV1-16 VV2-2063 VV3-3129 VV1-4023 cdb-311 VV1-4032 VV1-18 VV2-2070 VV3-3131 VV1-4024 cdb-313 VV1-19 VV2-2072 VV3-3132 VV1-4025 cdb-315 VV1-20 VV2-2075 cdb-1002 VV1-4026 VV1-21 VV2-2080 cdb-1004 VV1-4033 VV1-23 VV2-2083 VV1-17 VV1-4034 VV1-24 VV2-2085 VV1-22 VV1-25 VV2-2087 VV1-37 VV1-26 VV2-2091 VV1-1090 VV1-38 VV2-2095 VV1-1127 VV1-39 VV2-2098 VV1-1139 VV1-40 VV2-2120 VV1-1148 VV1-42 VV2-2121 VV1-1158 VV1-43 VV2-2122 VV1-1159 VV1-1045 VV2-2124 VV1-1161 VV1-1046 VV2-2125 VV1-1174 VV1-1049 VV2-2126 VV1-1175 VV1-1051 VV2-2127 VV1-1193 VV1-1052 VV2-2128 VV1-1194 VV1-1053 VV2-2130 VV1-1204 VV1-1054 VV2-2131 VV-1215 VV1-1055 VV2-2132 VV1-1216 VV1-1058 VV2-2133 VV1-1217 VV1-1061 VV2-2134 VV1-1222 VV1-1062 VV2-2135 VV1-1223 VV1-1065 VV2-2136 VV1-1225 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2143 VV1-1076 VV2-2146 VV1-1077 VV2-2147 VV1-1078 VV2-2148 VV1-1079 VV2-2150 VV1-1081 VV2-2151 VV1-1084 VV2-2153 VV1-1088 VV2-2156 VV1-1089 VV2-2157 VV1-1094 VV2-2158 VV1-1120 VV2-2159 VV1-1121 VV2-2160 VV1-1122 VV2-2161 VV1-1124 VV2-2162 VV1-1126 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1176 VV1-1178 VV1-1180 VV1-1181 VV1-1183 VV1-1184 VV1-1185 VV1-1186 VV1-1190 VV1-1192 VV1-1195 VV1-1196 VV1-1197 VV1-1199 VV1-1198 VV1-1200 VV1-1201 VV1-1202 VV1-1203 VV1-1205 VV1-1206 VV1-1208 VV1-1209 VV1-1210 VV1-1211 VV1-1212 VV1-1213 VV1-1214 VV1-1219 VV1-1220 VV1-1221 VV1-4027
Aug-25, 5:30pm PDT

Veeva Vault Maintenance Release Notification 

The Veeva Vault Authentication Service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption.
 

What: Veeva Vault Authentication Server 26R2.2.4 Upgrade
When: Tuesday, August 25 at 5:30 pm PDT (August 26 at 2:30 am CEST / 9:30 am JST)
Estimated Duration: 90 minutes
Affected PODs: Vault PODs
 
Click here to learn how to find your Vault's POD location. 

For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product.

Veeva PLM Major Release - Production - Americas Region
August 25 2026,6:30pm PDT
Veeva PLM VV1-1224
Aug-25, 9:13pm PDT

Scheduled Maintenance closed.

Aug-25, 6:30pm PDT

Veeva PLM production instances will be upgraded to the 26R2.0 Major Release. Systems are generally available during this time

Veeva Basics Maintenance Release - Downtime Required
August 25 2026,6:30pm PDT
Veeva Vault Vault-US PODs VV1-1212
Aug-25, 7:30pm PDT

Scheduled Maintenance closed.

Aug-25, 6:30pm PDT

Veeva Basics Maintenance Release Notification

Veeva LIMS Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.


What: Veeva Basics 26R2.0.VB2
When: Tuesday, August 25, 2026 at 6:30 PM PDT
Estimated Vault Downtime (only for LIMS Application): Up to 60 minutes

Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:

☎️+1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com

Veeva Basics Maintenance Release - Downtime Required
August 25 2026,6:30pm PDT
Veeva Vault Vault-US PODs VV1-1186
Aug-25, 7:30pm PDT

Scheduled Maintenance closed.

Aug-25, 6:30pm PDT

Veeva Basics Maintenance Release Notification

Veeva RIM and Medical Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.


What: Veeva Basics 26R2.0.VB3
When: Tuesday, August 25, 2026 at 6:30 PM PDT
Estimated Vault Downtime (only for RIM and Medical Applications): Up to 60 minutes

Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:

☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com

Vault CRM Maintenance Release - Asia Pacific and Europe Regions
August 27 2026,10:00am PDT
Vault CRM VCRM-EU PROD VCRM-EU SBX VCRM-AP PROD VCRM-AP SBX VV2-5000 VV2-5001 VV3-6000 VV3-6001 VV2-5002 VV2-5003 VV3-6002 VV3-6003 VV2-5004 VV3-6004 VV2-5005 VV3-6005 VV2-5006 VV2-5007 VV3-6006 VV3-6007 VV2-5008 VV3-6008 VV2-5009 VV2-5011 VV2-5010 VV3-6009 VV2-5013 VV2-5012 VV3-6010 VV2-5014 VV2-5015 VV2-5016 VV2-5017 VV2-5018 VV2-5019 VV2-5020 VV2-5021 VV2-5022
Aug-27, 2:00pm PDT

Scheduled Maintenance closed.

Aug-27, 10:00am PDT

Vault CRM Sandbox and Production instances will be upgraded to the 262.0.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.


View Patch Notes

Vault CRM Maintenance Release - Americas Region
August 27 2026,5:30pm PDT
Vault CRM VCRM-US PROD VCRM-US SBX VV1-4000 VV1-1167 VV1-4001 VV1-4003 VV1-4002 VV1-4005 VV1-4004 VV1-4008 VV1-4006 VV1-4011 VV1-4007 VV1-4013 VV1-4009 VV1-4017 VV1-4010 VV1-4018 VV1-4012 VV1-4020 VV1-4014 VV1-4022 VV1-4015 VV1-4028 VV1-4016 VV1-4029 VV1-4019 VV1-4030 VV1-4021 VV1-4031 VV1-4023 VV1-4032 VV1-4024 VV1-4025 VV1-4026 VV1-4033 VV1-4034
Aug-27, 9:30pm PDT

Scheduled Maintenance closed.

Aug-27, 5:30pm PDT

Vault CRM Sandbox and Production instances will be upgraded to the 262.0.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.


View Patch Notes

Vault CRM Conversational AI Outage
August 28 2026,12:15am PDT
Vault CRM VCRM-US PROD VCRM-US SBX VCRM-EU PROD VCRM-EU SBX VCRM-AP PROD VCRM-AP SBX VV2-5000 VV1-4000 VV2-5001 VV3-6000 VV3-6001 VV1-1167 VV1-4001 VV1-4003 VV2-5002 VV2-5003 VV3-6002 VV3-6003 VV1-4002 VV2-5004 VV3-6004 VV1-4005 VV2-5005 VV3-6005 VV1-4004 VV2-5006 VV1-4008 VV2-5007 VV3-6006 VV3-6007 VV1-4006 VV2-5008 VV3-6008 VV2-5009 VV1-4011 VV1-4007 VV2-5011 VV2-5010 VV1-4013 VV3-6009 VV1-4009 VV2-5013 VV2-5012 VV1-4017 VV3-6010 VV1-4010 VV2-5014 VV2-5015 VV1-4018 VV2-5016 VV1-4012 VV2-5017 VV1-4020 VV1-4014 VV2-5018 VV2-5019 VV1-4022 VV1-4015 VV2-5020 VV2-5021 VV1-4028 VV1-4016 VV2-5022 VV1-4029 VV1-4019 VV1-4030 VV1-4021 VV1-4031 VV1-4023 VV1-4032 VV1-4024 VV1-4025 VV1-4026 VV1-4033 VV1-4034
Aug-28, 9:17am PDT

Incident has been resolved

Aug-28, 9:12am PDT

A fix has been identified and will be deployed shortly.

Aug-28, 12:15am PDT

Vault CRM team has noticed that Conversational AI is unavailable to users. Engineering is investigating the issue.

Vault CRM Hotfix - All Regions
August 28 2026,9:15am PDT
Vault CRM VCRM-US PROD VCRM-US SBX VCRM-EU PROD VCRM-EU SBX VCRM-AP PROD VCRM-AP SBX VV2-5000 VV1-4000 VV2-5001 VV3-6000 VV3-6001 VV1-1167 VV1-4001 VV1-4003 VV2-5002 VV2-5003 VV3-6002 VV3-6003 VV1-4002 VV2-5004 VV3-6004 VV1-4005 VV2-5005 VV3-6005 VV1-4004 VV2-5006 VV1-4008 VV2-5007 VV3-6006 VV3-6007 VV1-4006 VV2-5008 VV3-6008 VV2-5009 VV1-4011 VV1-4007 VV2-5011 VV2-5010 VV1-4013 VV3-6009 VV1-4009 VV2-5013 VV2-5012 VV1-4017 VV3-6010 VV1-4010 VV2-5014 VV2-5015 VV1-4018 VV2-5016 VV1-4012 VV2-5017 VV1-4020 VV1-4014 VV2-5018 VV2-5019 VV1-4022 VV1-4015 VV2-5020 VV2-5021 VV1-4028 VV1-4016 VV2-5022 VV1-4029 VV1-4019 VV1-4030 VV1-4021 VV1-4031 VV1-4023 VV1-4032 VV1-4024 VV1-4025 VV1-4026 VV1-4033 VV1-4034
Aug-28, 9:17am PDT

Scheduled Maintenance closed.

Aug-28, 9:15am PDT

Vault CRM Sandbox and Production instances will be upgraded to the 262.0.31 release for Online Platforms. Systems are generally available during this time.

View Patch Notes
© 2026 Veeva Trust Site