This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Veeva Vault Maintenance Release Notification
Scheduled Maintenance closed.
Veeva PLM production instances will be upgraded to the 26R2.0 Major Release. Systems are generally available during this time
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva LIMS Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB2
When: Tuesday, August 25, 2026 at 6:30 PM PDT
Estimated Vault Downtime (only for LIMS Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️+1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva RIM and Medical Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB3
When: Tuesday, August 25, 2026 at 6:30 PM PDT
Estimated Vault Downtime (only for RIM and Medical Applications): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.
Incident has been resolved
A fix has been identified and will be deployed shortly.
Vault CRM team has noticed that Conversational AI is unavailable to users. Engineering is investigating the issue.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.31 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Veeva Vault Maintenance Notification
Scheduled Maintenance closed.
Veeva EDC 26R2.0.15 HF is scheduled for production release on 08/28/2026 to EDC P ODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2- 2163, VV2- 2164, VV2- 2165, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 4:00 PM to 6:30 PM PST.
Please read the 26R2 Release Notes for additional release details.