This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
User Registration Email Issue: November 12-13
Nov 13 Update:
Mail backlogs have been resolved. As Microsoft is continuing to stabilize their infrastructure, we will continue to monitor and update this posting if additional impacts are seen. Thank you for your patience and understanding.
Nov 12 Status:
Users may see delayed or failed sends of new user registration emails. This is related to an ongoing Microsoft outage. For the latest information, please see https://status.cloud.microsoft/.
Service History
Recent Posts
Scheduled maintenance closed.
Vault CRM Production and Sandbox instances will be upgraded to the 26R2.3 Minor Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Veeva Align production and sandbox instances will be upgraded to the 26R2.3 Align release. Veeva Align environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
Scheduled maintenance closed.
Vault CRM Align production and sandbox instances will be upgraded to the 26R2.3 Align release. Vault CRM Align environments will not be available during this time and running processes may be interrupted.
View Align Release Notes
View Vault Release Notes
Scheduled Maintenance closed.
Veeva Network Release Notification
Veeva Network will undergo the following scheduled maintenance:
What: Upgrade to Veeva Network 26R2.1.1 Release
Affected PODs : VDM30, VDM31, SBX30
During this time, Veeva Network will be unavailable.
Learn more
- Release highlights - Veeva Connect
- Network Release Notes - Veeva Network Online Help
- Find your Network POD location - Veeva Network Online Help
Scheduled Maintenance closed.
Veeva Release NotificationWhat: Veeva 26R2.4 Limited Release When: October 16, 2026 Estimated Vault Downtime: 10 minutes
|
Affected PODs and Deployment Start Time |
Veeva Vault APAC between 10:00 am and noon PDT (October 17 between 2:00 am and 4:00 am JST): VV3-33 Veeva Vault EU between 2:00 pm and 4:00 pm PDT (11:00 pm and 1:00 am CEST): VV2-28 Veeva Vault US between 5:00 pm and 7:00 pm PDT: VV1-1, VV1-3, VV1-5, VV1-6, VV1-20, VV1-23, VV1-1084, VV1-1120, VV1-1133, VV1-1178, VV1-1203, VV1-1220 |
Veeva Safety US/EU between 1:00 pm and 3:00 pm PDT (10:00 pm and midnight CEST): VV1-1053, VV2-2132 |
Veeva RegulatoryOne US/EU between 6:00 pm and 8:00 pm PDT (October 17 between 3:00 am and 5:00 am CEST): VV1-1078, VV2-2133 |
Veeva LIMS US between 7:00 pm and 9:00 pm PDT: VV1-1184 |
Visit the Release Notes page to learn more about the new features. If you have a Vault integration or custom code, see the Developer Release Notes. |
Veeva Vault Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.4When: APAC: October 12 at 10:00 am PDT/October 13 at 2:00 am JSTEstimated Duration: 90 minutesIf you have any further questions, please submit a ticket with Veeva Product Support .
Scheduled Maintenance closed.
eCOA Vault Release Notification
- See About the Release for release details and the impact assessment.
- Read What's New for in-depth information about the new features.
- See Vault POD Details to learn how to find your Vault's POD location.
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
Scheduled Maintenance closed.
Veeva Release NotificationWhat: Veeva 26R2.4 Limited Release When: October 16, 2026 Estimated Vault Downtime: Up to 4 hours
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Affected PODs and Time of Deployment |
Veeva Safety APAC 1:00 pm PDT (October 17 at 5:00 am JST): VV3-3123 |
Visit the Release Notes page to learn more about the new features. If you have a Vault integration or custom code, see the Developer Release Notes. |
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.3.21 release for Online and iOS Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva EDC 26R2.0.31 HF is scheduled for production release on 10/16/2026 to EDC PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2-2163, VV2-2164, VV2-2165, VV2-2168, VV2-2169, VV1-1215, VV1-1216, VV1-1217.
The EDC Utility services will not be available from 4:00 PM to 6:30 PM PST.
Please read the 26R2 Release Notes for additional release details.