This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Apple has confirmed that they have resolved the iOS App Installation Issue for Self-Signed Applications. All new installs should work as expected
https://developer.apple.com/system-status/
We are currently aware of an issue affecting some customers who install self-signed iOS applications (applications signed using an Apple Developer certificate outside of the App Store).
In these cases, users may see the following message when attempting to open the app:
"Unable to Verify App
An Internet connection is required to verify trust of the developer “[name].” This app will not be available until verified."
Based on current reports across the developer community, this appears to be related to an issue with Apple’s developer verification service, which is used by iOS to validate enterprise and developer-signed applications during installation.
What This Means
- This issue may prevent installation or launch of Veeva CRM outside of the AppStore.
- The error message may appear to indicate a connectivity issue, but the problem is not related to the user’s network connection.
- Veeva CRM distributed through the Apple App Store is not affected.
Current Status
Apple has not yet published an incident on their developer system status page, but reports indicate the issue is impacting multiple developers and enterprise app installations.
Recommended Action
At this time, the recommended action is to retry the installation later. Once Apple’s verification service is fully operational, installation and app launch should proceed normally.
We are continuing to monitor the situation and will provide updates as more information becomes available.
Scheduled maintenance closed.
QuickVault will be unavailable on Wednesday, December 3rd from 9:00pm to 11:59pm ET for scheduled maintenance.
Feel free to reach out to us for questions or support.
There is a 25R3.0.27 maintenance release scheduled for the CDB Data Workbench on March 11th at 7:00 PM PT for CDB PODs:
CDB-1, CDB -3, CDB -5, CDB -7, CDB -9, CDB -11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-201, CDB-301, CDB-303
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 25R3 Release Notes for additional release details.
Scheduled Maintenance closed.
There is a production release scheduled for Veeva Crossix 25R3.2.1 on Thursday, March 12 at 3:00 AM EST.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-4011 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Veeva Nitro Explorer will be undergoing maintenance. During this time, Veeva Nitro Explorer will not be available for around 30 minutes.
Scheduled Maintenance closed.
Update : Maintenance period has been extended by 1 hour and 30 minutes.
Vault CRM Sandbox and Production instances will be upgraded to the 253.4.30 release for Online, iOS, and Windows platforms . During this time, online access will be temporarily unavailable for up to 60 minutes.
Scheduled Maintenance closed.
Veeva Nitro Explorer will be undergoing maintenance. During this time, Veeva Nitro Explorer will not be available for around 30 minutes.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 253.4.30 release for Online, iOS, and Windows platforms. During this time, online access will be temporarily unavailable for up to 60 minutes.