This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
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To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
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The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Veeva Vault Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0When:
Estimated Duration: 90 minutesIf you have any further questions, please submit a ticket with Veeva Product Support .
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1090 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Safety Vault Release Notification
The Veeva Safety MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0When: Estimated Duration: 90 minutesIf you have any further questions, please submit a ticket with Veeva Product Support .
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.42 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
Veeva LIMS Release Notification
The Veeva LIMS MySQL system is scheduled to be upgraded to the latest release.
There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0
Estimated Duration:
90
minutes
If you have any further questions, please submit a ticket with Veeva Product Support .
This informational post is closed. The upgrade was successful as planned and completed on August 4.
Veeva RegOne + Claims Release Notification
The RegOne + Claims MySQL system is scheduled to be upgraded to the latest release.
There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0
Estimated Duration:
90
minutes
If you have any further questions, please submit a ticket with Veeva Product Support .
Data Lakehouse infrastructure is scheduled to be updated with the 26R2.0 Production Release. If your organization has enabled Data Lakehouse, please contact Veeva Product Support ahead of this release to coordinate updates to your query engine configuration and avoid disruption to your queries.
The following specific features and functionality are affected by this update:
Campaign Manager Target List Builder – Building new target lists will not be available during the maintenance window.
Campaign Manager Performance Page – The Performance Page will not be available during the maintenance window. Data for August 20, 2026 may be calculated incorrectly; any incorrect data will be recalculated correctly the following day.
CLM Content Metrics – Vaults whose timezone is configured such that the Vault's midnight falls within the maintenance window will not have that day's metrics calculated until the following day.
This update introduces modifications to the underlying S3 data storage elements, requiring adjustments to existing query engine connections. This maintenance will affect all Vaults and will take longer than a standard release.
Timeline for Affected Regions
AP Region - Thursday, August 20, 2026 at 7:00 am PDT. Maintenance window duration of 2.5–3.5 hours.
EU and US Regions (parallel) - Thursday, August 20, 2026 starting at 9:00 am PDT. Maintenance window duration of up to 12 hours.
Scheduled maintenance closed.
Veeva CRM Sandbox orgs will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes