This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Veeva's security and product teams are aware of the PHP zero-day vulnerability reported on October 21, 2026, and have completed an investigation of our cloud infrastructure.
Veeva customer cloud applications do not use PHP and are not impacted by this vulnerability.
A limited number of internal Veeva systems were affected. We subsequently patched these internal systems or added other mitigating controls.
Veeva is currently investigating third-party supplier PHP usage and will update this message accordingly.
Service History
Recent Posts
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1046 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Veeva Align production and sandbox instances will be upgraded with a Align 262.2.202 hotfix. Veeva Align environments will not be available during this time and running processes may be interrupted.
Scheduled Maintenance closed.
Update: Deployment has been moved to September 30 at 10am PT
Veeva Align production and sandbox instances will be upgraded with a Align 262.2.202 hotfix. Veeva Align environments will not be available during this time and running processes may be interrupted.
Release Completed Successfully
Veeva Basics Maintenance Release Notification
Veeva RIM Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB8
When: Wednesday, September 30, 2026 between 5:00 PM PDT & 8:30 PM PDT
Estimated Vault Downtime (only for RIM Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva EDC 26R2.0.27 HF is scheduled for production release on 09/30/2026 to EDC PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2-2163, VV2-2164, VV2-2165, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3134
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R2 Release Notes for additional release details.
There is a 26R2.0.27 maintenance release scheduled for the DQS-Data Quality System on September 30th at 7:00 PM PT for DQS PODs:
CDB-1, CDB- 3, CDB -5, CDB -7, CDB -9, CDB -11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-107, CDB-109, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-313, CDB-315, CDB-1004, CDB-2002, CDB-3002
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 26R2 Release Notes for additional release details.
Scheduled Maintenance closed.
Update: Deployment has been extended by 1 hour
Vault CRM Sandbox and Production instances will be upgraded to the 262.2.40 release for Align, Online, and iOS platforms . During this time, systems will be temporarily unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault CRM Align production and sandbox instances will be upgraded to the 262.2.40 Align release. Vault CRM Align environments will not be available during this time and running processes may be interrupted.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.2.40 release for Align, Online, and iOS platforms. During this time, systems will be temporarily unavailable for up to 2 hours.