This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
This weekend Salesforce rolled out a fix so the "Use Any API Auth" permission is not needed in Sandbox. All users and integrations should now be working as expected without any further manual changes.
Update on the current status for Winter ’27 Salesforce release issues in Sandbox
1. UI Theme Regression — Lightning Blue (SLDS 1) switching to Cosmos (SLDS 2)
Salesforce has confirmed their provided workarounds do not fully remove Cosmos UI/functionality changes in Sandbox Orgs. They are working on a fix to resolve this in Sandboxes.
In Production Orgs, Salesforce has confirmed they will NOT deploy the Cosmos UI as auto on so this will not affect Production Orgs, however, they continue to review methods to fix Sandboxes.
2. Missing Buttons on the Account Page
This is now resolved. We were able to have Salesforce speed up their release date and a fix was deployed last night/this morning to resolve the issue. Some Orgs may still be receiving the fix, however, the majority of Orgs are updated and many customers have already have confirmed the issue is resolved.
This is also documented here: Salesforce Known Issue – a02g7000008RQjN
3. Sandbox Login Issues and SOAP API / Integration User Authentication Behavior
In Sandbox Orgs, Customers will still need to apply the permission set changes described in earlier posts and if those fail, reach out to Support for an additional manual step that is needed to fully resolve the permission set behavior.
In Production Orgs, the Veeva CRM team will be releasing changes to ensure these manual steps are NOT needed in Production (this will also resolve any Sandbox Orgs that haven’t been manually). There may be steps needed by customers, however, this would be a one-time Org change not a permission set per user.
Please open support cases if you have additional questions or follow our Connect Post.
Salesforce has provided an additional update on the Cosmos theme. Unfortunately, changing the Theme back does not resolve the issues. We are continuing to work with Salesforce on a resolution.
From Salesforce:
"At this time, we don't have an alternative workaround to offer for orgs where the theme is already correct and non-adjustable. We understand this is impacting your customer's business processes, and we're treating this as a priority given the number of affected customers. We don't have a fix ETA yet, but we'll continue to push for updates and will let you know as soon as we have more concrete guidance including whether a documented Known Issue will be published."
We have identified an unplanned UVC resulting from the Salesforce Winter ’27 release. Salesforce has confirmed that this behavior is unexpected and plans to publish a Known Issue within the next day.
Salesforce has confirmed:
“We’ve confirmed there’s a regression where existing sandbox orgs upgraded to Winter ’27 are unexpectedly switching from the Lightning Blue theme (SLDS 1) to the newer Salesforce Cosmos theme (SLDS 2). This is happening even without any admin action.”
We will continue working with Salesforce on a resolution. In the meantime, Admins can change the theme setting back to SLDS 1 to restore the expected UI experience.
We are continuing to work with Salesforce on this issue. Salesforce is looking at why different Orgs are behaving differently when attempting to use the Soap API.
We are continuing to work with Salesforce to resolve the issue introduced with their Winter ’27 release that is preventing users from logging in from iPad.
Additionally, we have identified another issue affecting users in Sandbox, where some buttons are missing from the Account page. Salesforce has confirmed that this issue is also related to their Winter ’27 release, and we are actively working with them to resolve it.
Veeva CRM team has noticed that some users are unable to login on Sandbox orgs and/or use Multichannel activities like Approved Email.. This is due to Salesforce's Winter '27 update. Veeva has raised a ticket with Salesforce to address this issue.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.32 release for Align Platforms. Systems are generally available during this time.
View Patch Notes
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Veeva Maintenance Release Notification
Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.
When: Tuesday, September 1 at 11:00 am PDT / 8:00 pm CEST
What: POD Infrastructure maintenance
Estimated Duration: 180 minutes
Affected PODs: General Release PODs
VV1-2, VV1-4, VV1-7, VV1-8, VV1-9, VV1-11, VV1-12, VV1-25, VV1-26, VV1-1045, VV1-1046, VV1-1052, VV1-1149, VV1-1151, VV1-1152, VV1-1154, VV2-10, VV2-2151
For updates regarding system availability, please refer to the Veeva Trust Site .
If you have any further questions, please submit a ticket with Veeva Product Support .
Reference: DEV-1199637
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Users may have experienced issues related to document and object record loading in Vault up until 9:35 AM PDT following the resolution of the outage. But that issue is also resolved now.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Affected Veeva Vault PODs are now fully available with all services operating normally.
We are still working on the issue.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.