This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Veeva Network Release Notification
Veeva Network will undergo the following scheduled maintenance:
What: Upgrade to Veeva Network 26R2.0.2 Maintenance Release
Affected PODs: SBX1, SBX2, SBX3, SBX4, SBX20, SBX21, VDM1, VDM2, VDM3, VDM5, VDM6, VDM20, VDM21, VDM22, VDM40
During this time, Veeva Network instances located on affected PODs will be unavailable.
Learn more
- Release highlights - Veeva Connect
- Network Release Notes - Veeva Network Online Help
- Find your Network POD location - Veeva Network Online Help
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
Veeva EDC 26R2.0.21 HF is scheduled for production release on 09/14/2026 to EDC PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2-2163, VV2-2164, VV2-2165, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3134
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R2 Release Notes for additional release details.
Veeva Maintenance Release Notification
Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.
When: Tuesday, September 15 at 10:00 am PDT / 7:00 pm CEST
What: POD Infrastructure maintenance
Estimated Duration: 180 minutes
Affected PODs: General Release PODs
VV1-1061, VV1-1067, VV1-1082, VV1-1110, VV1-1150, VV1-1169, VV1-1173, VV1-1176, VV1-1188, VV2-2063, VV2-2097, VV2-2121, VV2-2144, VV2-2158, VV2-2159, VV2-2160, VV2-2161, VV2-2162
For updates regarding system availability, please refer to the Veeva Trust Site .
If you have any further questions, please submit a ticket with Veeva Product Support .
Reference: DEV-1007757
Scheduled Maintenance closed.
Vault CRM Production instances will be upgraded to the 262.0.52 release for Align Platforms. Systems are generally available during this time.
View Patch Notes
Maintenance Release Complete
Veeva Basics Maintenance Release Notification
Veeva LIMS Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB5
When: Tuesday, September 15, 2026 at 6:00 PM PT
Estimated Vault Downtime (only for LIMS Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Please be advised that Veeva RTSM will undergo planned maintenance on Tuesday, 15, September, 2026, during the following window:
🕐 09:00 PM EST – 10:00 PM EST
During this time, FTP reports will be inaccessible. Thank you!
Salesforce are continuing to see healthy service telemetry and there is one isolated report left to validate before declaring resolution.
Affected PODs are now fully available with all services operating normally.
Salesforce has identified the issue and are actively deploying a fix across the impacted instances to restore services.
Salesforce is currently experiencing an outage affecting Veeva CRM. Users attempting to login will experience login failures with an internal server error. Offline mode on iOS will still allow for the creation of calls and displaying media, however, sync and online functionality is not available.
For the latest information, please follow Salesforce's incident at https://status.salesforce.com/incidents/20004433
There is a 26R2.0.23 maintenance release scheduled for the DQS-Data Quality System on September 16th at 7:00 PM PT for DQS PODs:
CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-107, CDB-109, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-313, CDB-315, CDB-1004, CDB-2002, CDB-3002
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 26R2 Release Notes for additional release details.