This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
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Service History
Recent Posts
Week of 07/26/2026
July 28 2026,7:00am PDT
Veeva Vault
Vault-US PODs
Vault-EU PODs
Vault-AP PODs
VV3-3123
VV1-1053
VV2-2132
VV2-2133
VV1-1078
VV1-1184
VV1-1206
Jul-28, 7:00am PDT
Veeva Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0Estimated Duration: 60 minutes
When & Affected PODs
SafetyLimited Release PODs - Tuesday, July 28 at 7:00 am JST/4:00 pm CEST/11:00 pm JST: VV-1053, VV2-2132, VV3-3123
LIMS
RegOne
If you have any further questions, please submit a ticket with Veeva Product Support .
What: MySQL 26R2.0
Estimated Duration: 60 minutes
When & Affected PODs
Safety
Limited Release PODs - Tuesday, July 28 at 7:00 am JST/4:00 pm CEST/11:00 pm JST: VV-1053, VV2-2132, VV3-3123
LIMS
RegOne
If you have any further questions, please submit a ticket with Veeva Product Support .
July 28 2026,7:56am PDT
Veeva Compass
Jul-28, 5:00pm PDT
All daily jobs have have restarted and have been processed for 7/28/2026.
Jul-28, 7:56am PDT
Veeva Compass is currently experiencing a delay in today’s daily job processing. As a result, recurring daily jobs will run later than their scheduled start times. A Trust update will be posted once daily jobs are initiated.
July 28 2026,1:00pm PDT
Vault CRM
VCRM-US PROD
VCRM-US SBX
VCRM-EU PROD
VCRM-EU SBX
VCRM-AP PROD
VCRM-AP SBX
VV2-5000
VV1-4000
VV2-5001
VV3-6000
VV3-6001
VV1-1167
VV1-4001
VV1-4003
VV2-5002
VV2-5003
VV3-6002
VV3-6003
VV1-4002
VV2-5004
VV3-6004
VV1-4005
VV2-5005
VV3-6005
VV1-4004
VV2-5006
VV1-4008
VV2-5007
VV3-6006
VV3-6007
VV1-4006
VV2-5008
VV3-6008
VV2-5009
VV1-4011
VV1-4007
VV2-5011
VV2-5010
VV1-4013
VV3-6009
VV1-4009
VV2-5013
VV2-5012
VV1-4017
VV3-6010
VV1-4010
VV2-5014
VV2-5015
VV1-4018
VV2-5016
VV1-4012
VV2-5017
VV1-4020
VV1-4014
VV2-5018
VV2-5019
VV1-4022
VV1-4015
VV2-5020
VV2-5021
VV1-4016
VV1-4028
VV2-5022
VV1-4019
VV1-4029
VV1-4021
VV1-4030
VV1-4023
VV1-4031
VV1-4024
VV1-4032
VV1-4025
VV1-4026
VV1-4033
VV1-4034
VV1-4027
Jul-28, 2:00pm PDT
Scheduled Maintenance closed.
Jul-28, 1:00pm PDT
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.31 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
July 28 2026,5:00pm PDT
Veeva PLM
VV1-1224
Jul-28, 6:34pm PDT
Scheduled Maintenance closed.
Jul-28, 5:00pm PDT
Veeva PLM production instances will be upgraded to the 26R1.4 Minor Release. Systems are generally available during this time
July 29 2026,5:00am PDT
Veeva Vault
Vault-US PODs
Vault-EU PODs
Vault-AP PODs
VV3-3086
VV1-24
VV2-2085
VV1-40
VV1-42
VV2-2130
VV1-1156
VV1-1199
Jul-29, 10:00am PDT
Scheduled Maintenance closed.
Jul-29, 5:00am PDT
Veeva Vault Release Notification
What
: Veeva Vault 26R2 Upgrade - Prerelease PODs
Target Date
:
Tuesday, July 28
Target Time:
4:00 pm PDT
Updated Target: Wednesday, July 29 5:00 am PDT (2:00 pm CEST/9:00 pm JST)
Estimated Duration
: 2 to 4 hours
Affected PODs
:
Prerelease PODs (APAC/EU/US):
VV1-24, VV1-40, VV1-42, VV1-1156, VV1-1199, VV2-2085, VV2-2130, VV3-3086
Changes to the Target Date or Target Time will be posted within this Trust message
.
|
|
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26R2 Release Information
The 26R2 Prerelease Program will conclude on
September 7, 2026
.
Click
here
to learn how to find your Vault's POD location.
|
July 29 2026,11:00am PDT
Veeva SiteVault
SiteVault-US
VV1-1160
Jul-29, 2:00pm PDT
Scheduled Maintenance closed.
Jul-29, 11:00am PDT
SiteVault Release Notification
What: SiteVault 26R2 Pre-Release Upgrade
When: Wednesday, July 29, between 11:00 am and 2:00 pm PT
Estimated Vault Downtime: 10 minutes
Affected POD: Pre-Release POD (VV1-1160)
The upgrade is expected to take approximately 10 minutes, during which time your pre-release SiteVault will be unavailable for use. Users can continue to work as normal and will be notified in SiteVault just before the expected downtime.
What’s New & Support
See About the Release for release details and the impact assessment.
Read What’s New for in-depth information about the release.
See the Veeva Trust Site for updates regarding system availability.
July 29 2026,11:00am PDT
eCOA Vault
eCOA Vault-US
VV1-1182
Jul-29, 1:00pm PDT
Scheduled Maintenance closed.
Jul-29, 11:00am PDT
eCOA Vault Release Notification
What: eCOA Vault 26R2.0 Pre-Release Upgrade
When: Wednesday, July 29, 2026, at 11:00 am PT (8:00 pm CEST / Thursday, July 30, 2026, at 3:00 am JST)
Estimated Duration: 1 to 2 hours
Affected POD: Pre-Release POD (VV1-1182)
The upgrade is expected to take approximately 10 minutes, during which time your pre-release eCOA Vault will be unavailable for use. Users can continue to work as normal and will be notified in eCOA just before the expected downtime.
The 26R2 Vault self-serve pre-release functionality was enabled for all production eCOA Vaults (PODs VV1-1188, VV2-2144, VV3-3130) on Monday, July 13, 2026. If you don't have a production Vault, pre-release capability was enabled on your sandbox Vault (POD VV1-1182).
The 26R2 Pre-Release Program will conclude on Monday, September 7, 2026.
What's New:
- See About the Release for release details and the impact assessment.
- Read What's New for in-depth information about the new features.
- The Releases tab on Veeva Connect will have additional resources about key features in this release. Join the eCOA community to stay informed.
Support:
- See Pre-Release FAQ for information about the pre-release program.
- See Vault POD Details to learn how to find your Vault's POD location.
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
July 29 2026,2:00pm PDT
Veeva MultiChannel & Integrations
MC-01
MC-20
MC-30
Jul-29, 5:06pm PDT
Incident has been resolved.
Jul-29, 2:00pm PDT
Veeva CRM team has noticed an increased amount of Multichannel jobs failing. Engineering is investigating the issue.
July 30 2026,9:50am PDT
Veeva Vault
Vault-US PODs
Vault-EU PODs
Vault-AP PODs
VV3-3120
VV2-2063
VV3-3131
VV2-2075
VV1-1067
VV1-1142
VV1-1150
VV1-1157
VV1-1169
VV1-1176
VV1-1181
Jul-30, 9:00pm PDT
Scheduled Maintenance closed.
Jul-30, 9:50am PDT
Veeva Vault Maintenance Release Notification
During the time mentioned you may experience an interruption in Gateway services .
What: Veeva Safety Gateway Services Maintenance
When: Thursday , July 30th
- APAC 11:30 AM to 12:00 PM PDT(Fri July 31st, 3:30 am to 4:00am JST)
- EU 2:30 PM to 3:00 PM PT(Thurs July 30th, 11:30 PM to 12:00 AM CEST)
- US 7:30 PM to 8:00 PM PT
- Affected PODs: VV1-1067, VV1-1142, VV1-1150, VV1-1157, VLT-1169, VV1-1176, VV1-1181, VV2-2063, VV2-2075, VV3-3120, VV3-3131
Reference: SAF-114026
July 30 2026,10:00am PDT
Veeva Nitro
NITRO-AP
Jul-30, 1:00pm PDT
Scheduled maintenance closed.
Jul-30, 10:00am PDT
Veeva Nitro production instances will be upgraded to the 262.0.100 release. Veeva Nitro will not be available during this time.
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