This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.40 release for Align, Online, and iOS platforms. Systems are generally available during this time.
Veeva Compass is experiencing a delay in today’s daily data processing and estimated time to process is currently undetermined. As a result, customer daily jobs will remain on their current schedule and there will be no new network data additions for today, Friday September 4th. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.41 release for Align Platforms. Systems are generally available during this time.
View Patch Notes
Veeva Maintenance Notification
Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
- At the end of the testing period on July 31, 2026, at 6:00 pm PT, all SAML Profiles of all Vault Domains are automatically switched to the new SAML certificate.
- If there is an issue, the old certificate can be reinstated until September 4, 2026, at 6:00 pm PT, when we will automatically switch all profiles to the new certificate (with no possible rollback to the old certificate).
Additional details and guidance can be found in Vault Help.
Changes to dates or times will be posted to Trust.
If you have further questions, please submit a ticket with Veeva Product Support.
Veeva Maintenance Release Notification
Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.
When: Tuesday, September 8 at 11:00 am PDT / 8:00 pm CEST
What: POD Infrastructure maintenance
Estimated Duration: 180 minutes
Affected PODs: General Release PODs
VV1-1164, VV1-1165, VV1-1166, VV1-1168, VV1-1172, VV1-1180, VV1-1183, VV1-1196, VV1-1209, VV1-1210, VV1-1186, VV2-27, VV2-30, VV2-31, VV2-35, VV2-44, VV2-2135, VV2-2137, VV2-2138, VV2-2143, VV2-2147, VV2-2131
For updates regarding system availability, please refer to the Veeva Trust Site .
If you have any further questions, please submit a ticket with Veeva Product Support .
Reference: DEV-1199640
Scheduled Maintenance closed.
Veeva Compass Release Notification
What: Veeva Compass 26R2.1 Release
When: Tuesday September 8th, 2026 6PM - 7:00PM EST
Estimated Downtime: 60 minutes
For more information on this 26R2.1 release:
Visit Veeva Compass Help for the Release Notes, if applicable
Join the Veeva Compass Connect Community and stay informed when new content is added
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site .
If you are encountering an issue or have any questions, please submit a ticket with support .
Scheduled Maintenance closed.
Veeva PLM production instances will be upgraded to the 26R2.2 Major Release. Systems are generally available during this time
Scheduled Maintenance closed.
Veeva Vault Maintenance Release Notification
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.42 release for Align Platforms. Systems are generally available during this time.
View Patch Notes