This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.0.32 release for Align Platforms. Systems are generally available during this time.
View Patch Notes
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Veeva Maintenance Release Notification
Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced.
When: Tuesday, September 1 at 11:00 am PDT / 8:00 pm CEST
What: POD Infrastructure maintenance
Estimated Duration: 180 minutes
Affected PODs: General Release PODs
VV1-2, VV1-4, VV1-7, VV1-8, VV1-9, VV1-11, VV1-12, VV1-25, VV1-26, VV1-1045, VV1-1046, VV1-1052, VV1-1149, VV1-1151, VV1-1152, VV1-1154, VV2-10, VV2-2151
For updates regarding system availability, please refer to the Veeva Trust Site .
If you have any further questions, please submit a ticket with Veeva Product Support .
Reference: DEV-1199637
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Users may have experienced issues related to document and object record loading in Vault up until 9:35 AM PDT following the resolution of the outage. But that issue is also resolved now.
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Affected Veeva Vault PODs are now fully available with all services operating normally.
We are still working on the issue.
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Veeva EDC 26R2.0.17 HF is scheduled for production release on 09/02/2026 to EDC P ODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2- 2163, VV2- 2164, VV2- 2165, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R2 Release Notes for additional release details.
Success
Veeva Basics Maintenance Release Notification
Veeva Quality Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB4
When: Wednesday, September 2, 2026 between 7:00 PM PDT & 9:30 PM PDT
Estimated Vault Downtime (only for Quality Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com