This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
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To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Veeva Vault Maintenance Release Notification
- APAC 11:30 AM to 12:00 PM PDT(Fri July 31st, 3:30 am to 4:00am JST)
- EU 2:30 PM to 3:00 PM PT(Thurs July 30th, 11:30 PM to 12:00 AM CEST)
- US 7:30 PM to 8:00 PM PT
- Affected PODs: VV1-1067, VV1-1142, VV1-1150, VV1-1157, VLT-1169, VV1-1176, VV1-1181, VV2-2063, VV2-2075, VV3-3120, VV3-3131
Veeva Nitro production instances will be upgraded to the 262.0.100 release. Veeva Nitro will not be available during this time.
Scheduled Maintenance closed.
Update: Deployment has been extended by 2 hours.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.40 release for Online, iOS, and Windows platforms . During this time, systems will be temporarily unavailable for up to 2 hours.
This issue is resolved. All US servers are working as expected
Vault CRM Online functionality in the US Region are currently experiencing intermittent degraded performance. Offline devices will continue to work as expected, however, sync errors may occur and self resolve once the servers are healthy. Veeva engineering teams are working to return the service to normal as quickly as possible expecting to be resolved shortly
Veeva Nitro production instances will be upgraded to the 262.0.100 release. Veeva Nitro will not be available during this time.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.40 release for Online, iOS, and Windows platforms. During this time, systems will be temporarily unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault CRM will be undergoing maintenance. During this time, Multichannel and X-Pages Studio activities may temporarily be unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault Align will be undergoing system maintenance. During this time, there may be a period of 2 hours where jobs will fail to run.
Issue is closed.
Latest Update:
Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.
Direct email communications have been sent regarding this incident and next steps.
Restoring User Access (Immediate Workaround):
Vault Domain Administrators can immediately restore login access for their users using one of two options:
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Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
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Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.
Detailed instructions and guidance remain available in Vault Help.
If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.
We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.)
Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
Veeva Release NotificationWhat: Veeva 26R2 Limited Release Upgrade When: July 31, 2026 Estimated Vault Downtime: 10 minutes
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Affected PODs and Deployment Start Time |
Veeva Vault APAC between 10:00 am and noon PDT (August 1 between 2:00 am and 4:00 am JST): VV3-33 Veeva Vault EU between 2:00 pm and 4:00 pm PDT (11:00 pm and 1:00 am CEST): VV2-28 Veeva Vault US between 5:00 pm and 7:00 pm PDT: VV1-1, VV1-3, VV1-5, VV1-6, VV1-20, VV1-23, VV1-1084, VV1-1120, VV1-1133, VV1-1178, VV1-1203, VV1-1220 |
Veeva Safety US/EU between 1:00 pm and 3:00 pm PDT (10:00 pm and midnight CEST): VV1-1053, VV2-2132 |
Veeva RegulatoryOne US/EU between 6:00 pm and 8:00 pm PDT (August 1 between 3:00 am and 5:00 am CEST): VV1-1078, VV2-2133 |
Veeva LIMS US between 7:00 pm and 9:00 pm PDT: VV1-1184 |
26R2 Release Information
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