This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-4000 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva Vault POD VV1-4000 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 261.0.202 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-4000 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva CRM Sandbox and Production orgs are being upgraded to the 261.0.203 release for iOS platforms. Systems are generally available during this time.
This build contains the fix that was originally intended for the 261.0.202 release.
Veeva team is aware of a login issue affecting Windows and Mac Desktop app users on builds prior to 261.0.201. If you are unable to log in, please uninstall and reinstall the app to version 261.0.201 to resolve the issue. Users who are currently logged in on an older build will receive a prompt to complete a required update.
Scheduled Maintenance closed.
Veeva Vault Maintenance Notification
Veeva EDC 26R1.0.19 HF is scheduled for production release on 05/13/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
There is a 26R1.0.19 maintenance release scheduled for the CDB Data Workbench on May 13th at 7:00 PM PT for CDB PODs:
CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-1004, CDB-2002, CDB-3002
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 26R1 Release Notes for additional release details.
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva Quality Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R1.0.36
When: Wednesday, May 13, 2026 at 7:30 PM PDT
Estimated Vault Downtime (only for Quality Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com