This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva LIMS Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics
When: Tuesday, June 9, 2026 at 7:00 PM PDT
Estimated Vault Downtime (only for LIMS Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
Scheduled Maintenance closed.
Veeva Safety Maintenance Release Notification
Scheduled Maintenance closed.
Veeva EDC 26R1.0.25 HF is scheduled for production release on 06/10/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.2.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.2.30 release for Align, Online, and iOS platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Veeva Network Release Notification
Veeva Network will undergo the following scheduled maintenance:
What: Upgrade to Veeva Network 26R1.1 Release
Affected PODs : SBX30
During this time, Veeva Network will be unavailable.
Learn more
- Release highlights - Veeva Connect
- Network Release Notes - Veeva Network Online Help
- Find your Network POD location - Veeva Network Online Help
Scheduled Maintenance closed.
VV2-28 and VV2-2087 are now complete. The remaining PODs are on schedule. No additional delays are expected.
Update: Some EU Vaults are experiencing a delayed upgrade. The revised estimated completion times for the impacted PODs are listed below:
- VV2-28 - 5:00 pm PDT
- VV2-2087 - 8:00 pm PDT
To check if your specific Vault has already been upgraded to 26R1.3, please refer to the Vault Help article: How to Access Vault Information.
Reference: DEV-1121980
Veeva Release NotificationWhat: Veeva 26R1.3 Limited Release When: June 12, 2026 Estimated Vault Downtime: 10 minutes
|
Affected PODs and Time of Deployment |
Veeva Vault APAC 10:00 am PDT (Saturday, June 13 at 2:00 am JST): VV3-33 Veeva Vault EU 2:00 pm PDT (11:00 pm CEST): VV2-28, VV2-2087 Veeva Vault US 5:00 pm PDT: VV1-1, VV1-3, VV1-5, VV1-6, VV1-20, VV1-21, VV1-23, VV1-1084, VV1-1120, VV1-1133, VV1-1135, VV1-1178, VV1-1203, VV1-1220 |
Veeva Safety US/EU/APAC 1:00 pm PDT (10:00 pm CEST/Saturday, June 13 at 5:00 am JST): VV1-1053, VV2-2132, VV3-3123 |
Veeva RegulatoryOne US/EU 6:00 pm PDT (Saturday, June 13 at 3:00 am CEST): VV1-1078, VV2-2133 |
Veeva LIMS US 7:00 pm PDT: VV1-1184 |
Visit the Release Notes page to learn more about the new features. If you have a Vault integration or custom code, see the Developer Release Notes. |
Scheduled Maintenance closed.
eCOA Vault Release Notification
- Read What's New for in-depth information about the new features.
- See Vault POD Details to learn how to find your Vault's POD location.
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
Scheduled Maintenance closed.
The Veeva EDC service is scheduled to be upgraded. Veeva EDC service will not be available during this time.
What: Veeva EDC 26R1.3 Limited Release
When: Friday, June 12 at 5:00 PM PT
Estimated Duration: 2 hours
Affected PODs: VV1-17, VV2-2155
For more details, please read the Release Notes to learn more about the new features.