This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.40 release for Online, iOS, and Windows platforms. During this time, systems will be temporarily unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault CRM will be undergoing maintenance. During this time, Multichannel and X-Pages Studio activities may temporarily be unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault Align will be undergoing system maintenance. During this time, there may be a period of 2 hours where jobs will fail to run.
Issue is closed.
Latest Update:
Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.
Direct email communications have been sent regarding this incident and next steps.
Restoring User Access (Immediate Workaround):
Vault Domain Administrators can immediately restore login access for their users using one of two options:
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Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
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Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.
Detailed instructions and guidance remain available in Vault Help.
If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.
We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.)
Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
Veeva Release NotificationWhat: Veeva 26R2 Limited Release Upgrade When: July 31, 2026 Estimated Vault Downtime: 10 minutes
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Affected PODs and Deployment Start Time |
Veeva Vault APAC between 10:00 am and noon PDT (August 1 between 2:00 am and 4:00 am JST): VV3-33 Veeva Vault EU between 2:00 pm and 4:00 pm PDT (11:00 pm and 1:00 am CEST): VV2-28 Veeva Vault US between 5:00 pm and 7:00 pm PDT: VV1-1, VV1-3, VV1-5, VV1-6, VV1-20, VV1-23, VV1-1084, VV1-1120, VV1-1133, VV1-1178, VV1-1203, VV1-1220 |
Veeva Safety US/EU between 1:00 pm and 3:00 pm PDT (10:00 pm and midnight CEST): VV1-1053, VV2-2132 |
Veeva RegulatoryOne US/EU between 6:00 pm and 8:00 pm PDT (August 1 between 3:00 am and 5:00 am CEST): VV1-1078, VV2-2133 |
Veeva LIMS US between 7:00 pm and 9:00 pm PDT: VV1-1184 |
26R2 Release Information
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Scheduled Maintenance closed.
eCOA Vault Release Notification
- See About the Release for release details and the impact assessment.
- Read What's New for in-depth information about the new features.
- The Releases tab on Veeva Connect will have additional resources about key features in this release. Join the eCOA community to stay informed.
- See Pre-Release FAQ for information about the pre-release program.
- See Vault POD Details to learn how to find your Vault's POD location.
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
Scheduled Maintenance closed.
Veeva Release NotificationWhat: Veeva 26R2 General Release When: July 31, 2026 Estimated Duration: 2 to 4 hours
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Affected PODs and Time of Deployment |
Veeva Vault EU 2:00 pm PDT (11:00 pm CEST): VV2-2122 |
Veeva Safety US 1:00 pm PDT: VV1-1206 |
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26R2 Release InformationVisit About the 26R2 Release for details about the upcoming general release, including the RIA and the Latest Announcements. If you have a Vault integration or custom code, see the Developer Release Notes. |
Scheduled Maintenance closed.
Veeva Release NotificationWhat: Veeva 26R2 Limited Release Upgrade When: July 31, 2026 Estimated Vault Downtime: Up to 4 hours
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Affected PODs and Time of Deployment |
Veeva Safety APAC 1:00 pm PDT (August 1 at 5:00 am JST): VV3-3123 |
26R2 Release Information
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Scheduled Maintenance closed.
Veeva Release NotificationWhat: Veeva 26R2 Upgrade - Prerelease PODs When: Friday, July 31 Estimated Vault Downtime: 10 minutes
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Affected PODs and Time of Deployment |
Veeva Safety US/APAC between 1:00 pm and 3:00 pm PDT (August 1, between 5:00 am and 7:00 am JST): VV1-1138, VV3-3124 |
26R2 Release Information
The 26R2 Prerelease Program will conclude on September 7, 2026. |
Scheduled Maintenance closed.
Veeva Compass Release Notification
What: Veeva Compass 26R1.7 Release
When: Friday, July 31st, 2026 5PM - 6PM EST
Estimated Downtime: 60 minutes
For more information on this 26R1.7 release:
Visit Veeva Compass Help for the Release Notes, if applicable
Join the Veeva Compass Connect Community and stay informed when new content is added
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site .
If you are encountering an issue or have any questions, please submit a ticket with support .