This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Veeva's security and product teams are aware of the PHP zero-day vulnerability reported on October 21, 2026, and have completed an investigation of our cloud infrastructure.
Veeva customer cloud applications do not use PHP and are not impacted by this vulnerability.
A limited number of internal Veeva systems were affected. We subsequently patched these internal systems or added other mitigating controls.
Veeva is currently investigating third-party supplier PHP usage and will update this message accordingly.
Service History
Recent Posts
Veeva Vault Maintenance Notification
Release Completed successfully
Veeva Basics Maintenance Release Notification
Veeva Quality Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R2.0.VB7
When: Wednesday, September 23, 2026 at 6:00 PM PDT
Estimated Vault Downtime (only for Quality Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.2.30 release for Align, Online, iOS, and Windows platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs are being upgraded to the 262.2.201 release for Online, iOS, and Windows Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 262.2.30 release for Align, Online, iOS, and Windows platforms. Systems are generally available during this time.
There is a 26R2.0.25 maintenance release scheduled for the DQS-Data Quality System on September 24th at 7:00 PM PT for DQS PODs:
CDB-1, CDB- 3, CDB -5, CDB -7, CDB -9, CDB -11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-107, CDB-109, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-313, CDB-315, CDB-1004, CDB-2002, CDB-3002
Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun.
Please read the 26R2 Release Notes for additional release details.
Veeva Vault Maintenance Notification
Scheduled Maintenance closed.
Veeva EDC 26R2.0.25 HF is scheduled for production release on 09/25/2026 to EDC PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV3-3121, VV3-3136, VV2-2142, VV1-1222, VV1-1223, VV1-1225, VV2-2163, VV2-2164, VV2-2165, VV1-1215, VV1-1216, VV1-1217, VV1-37, VV2-2152, VV3-3134
The EDC Utility services will not be available from 4:00 PM to 6:30 PM PST.
Please read the 26R2 Release Notes for additional release details.