This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
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To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
The issue has been resolved, and all processes are operating normally. Impact included Admin and Content users using our content tools or integrations, and should not have affected CRM user activity.
Veeva Technology Team observed a performance degradation issue affecting the MC-01 instance. The issue began at 4:00 AM US/Pacific. During this time, customers may experience intermittent errors or slow performance when accessing the Veeva application.
MC-01 is back to full functionality. As the servers recovered, some users may have still experienced intermittent issues.
The MC-01 issue has reappeared. Admin, Content users, Align integration and Network integration are impacted. Normal CRM user activity should be unaffected. The engineering team is working on a resolution.
Scheduled Maintenance closed.
Veeva Events QR Signin Servers are being upgraded to the 261.0.101 release. Veeva CRM is available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva EDC 26R1.0.7 HF is scheduled for production release on 04/21/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, v3-3136, VV2-2142, VV1-1222, VV1-1223, VV2-2163, VV1-1215, VV1-1216, VV1-1217, VV1-17, VV2-2155, VV1-37, VV2-2152, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
Veeva Basics Maintenance Release Notification
Veeva Quality Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R1.0.VB1
When: Tuesday, April 21, 2026 at 7:30 PM PST
Estimated Vault Downtime (only for Quality Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1089 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1089 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Scheduled Maintenance closed.
Vault CRM Sandbox instances will be upgraded to the 261.0.11 release for Align, Online, iOS, and Windows Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Production instances will be upgraded to the 253.5.51 release for Online Platforms. Systems are generally available during this time.
View Patch Notes