Vault CRM
Veeva Maintenance Notification
Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
- At the end of the testing period on July 31, 2026, at 6:00 pm PT, all SAML Profiles of all Vault Domains are automatically switched to the new SAML certificate.
- If there is an issue, the old certificate can be reinstated until September 4, 2026, at 6:00 pm PT, when we will automatically switch all profiles to the new certificate (with no possible rollback to the old certificate).
Additional details and guidance can be found in Vault Help.
Changes to dates or times will be posted to Trust.
If you have further questions, please submit a ticket with Veeva Product Support.
Vault CRM Production and Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Vault CRM Production and Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Vault CRM Sandbox instances will be upgraded to the 262.0.11 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva Vault Maintenance Notification
Vault CRM Production instances will be upgraded to the 261.4.43 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Production instances will be upgraded to the 261.4.43 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Vault CRM Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Data Lakehouse infrastructure is scheduled to be updated with the 26R2.0 Production Release. If your organization has enabled Data Lakehouse, please contact Veeva Product Support ahead of this release to coordinate updates to your query engine configuration and avoid disruption to your queries.
The following specific features and functionality are affected by this update:
Campaign Manager Target List Builder – Building new target lists will not be available during the maintenance window.
Campaign Manager Performance Page – The Performance Page will not be available during the maintenance window. Data for August 20, 2026 may be calculated incorrectly; any incorrect data will be recalculated correctly the following day.
CLM Content Metrics – Vaults whose timezone is configured such that the Vault's midnight falls within the maintenance window will not have that day's metrics calculated until the following day.
This update introduces modifications to the underlying S3 data storage elements, requiring adjustments to existing query engine connections. This maintenance will affect all Vaults and will take longer than a standard release.
Timeline for Affected Regions
AP Region - Thursday, August 20, 2026 at 7:00 am PDT. Maintenance window duration of 2.5–3.5 hours.
EU and US Regions (parallel) - Thursday, August 20, 2026 starting at 9:00 am PDT. Maintenance window duration of up to 12 hours.