MyVeeva (eCOA, eConsent)
Veeva Vault PODs and MyVeeva US services in Region us-east-1 are currently experiencing intermittent degraded performance as a result of the increased error rates and latency in AWS region us-east-1. AWS degradation status updates are available at: https://health.aws.amazon.com/health/status
Affected Veeva Vault & MyVeeva US PODs are now fully available with all services operating normally.
AWS is experiencing increased error rates and latency in US-East-1 Region. As a result Veeva Vault PODs in the Region are currently experiencing intermittent degraded performance.
More info from Amazon here: https://health.aws.amazon.com/health/status
Customer "service availability" email notifications regarding today's incident are delayed due to residual AWS impacts on the email platform used to notify customers. An email will follow once these issues are resolved.
AWS are seeing error rates returning to normal levels, and as a result affected Veeva Vault PODs are now fully available with all services operating normally.
eCOA Reporting Service Maintenance Notification
What: eCOA Reporting Service Maintenance
When: Wednesday, April 9, 2025, between 6:00 pm and 7:00 pm PDT
Affected Regions: US, EU, AP
Estimated Downtime: 1 hour
The maintenance is expected to take approximately 1 hour, during which time sponsor and site users will be unable to export survey response data. No downtime is expected for other areas of eCOA or eConsent or for participants using MyVeeva during the maintenance window.
Support:
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
- If you have additional questions, please submit a ticket to Veeva Product Support.
Scheduled Maintenance closed.
eCOA Reporting Service Maintenance Notification
What: eCOA Reporting Service Maintenance
When: Friday, April 4, 2025, between 5:30 pm and 7:30 pm PDT
Affected Regions: US, EU, AP
Estimated Downtime: 2 hours
The maintenance is expected to take approximately 2 hours, during which time sponsor and site users will be unable to export survey response data. No downtime is expected for other areas of eCOA or eConsent or for participants using MyVeeva during the maintenance window.
Support:
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
- If you have additional questions, please submit a ticket to Veeva Product Support.
Sandbox maintenance complete. Production maintenance will be performed at a later date.
Veeva Vault Maintenance Release Notification
The Veeva Vault Renditions service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption.
When: Friday, October 11
What: Veeva Vault Renditions 24R2.4 UpgradeAffected PODs: Vault PODs
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.If you have any further questions, please submit a ticket with Veeva Product Support.
Click here to learn how to find your Vault's POD location.
Veeva Vault Maintenance Release Notification
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support.
Veeva Vault PODs in the Asia Pacific and US West Coast Regions are currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Auth is scheduled to be upgraded to the latest release.
No downtime is expected although some customers may experience a short service interruption during the maintenance window.
What: Veeva Auth
When: 01:30 PST Aug-16-2024
Estimated Duration: Up to 45 mins
Affected PODs: All Veeva PODs
For updates regarding system availability, please refer to the Veeva Trust Site.
If you have further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Veeva Vault PODs in Region Veeva Vault are currently experiencing degraded performance for some SSO customers. Veeva engineering teams are working to return the service to normal as quickly as possible.
The latest hotfix is the cause of this issue. The team is going to generate an emergency deployment to QA and then it will executed in production.
Affected Veeva Vault PODs are now fully available with all services operating normally.
An update regarding this incident.
A change applied to Vault Auth on Thursday 15 August 2024 at 5pm PT led to certain users being unable to access Vault.
The issue was not POD-specific.
The issue arose from a defect that incorrectly enforced case sensitivity when a Federated ID user name is verified against the Identity Provider. Previously the check was case insensitive.
Impacted users were those with Federated ID user names that do not exactly match the IDP value.
A Root Cause Analysis is being prepared.
To better reflect the incident scope and impact, the title of this Trust entry is changed from:
Vault Performance Degradation affecting all PODs in Region Veeva Vault
to:
Vault login failures for some users
A brief note that the Veeva Quality & Compliance team has adjudicated this topic as requiring an Incident Report, which builds upon and supersedes an RCA. The RCA content already well under way will be augmented by a deliberative process leading to formal CAPAs tracked by Veeva Q&C. This extends the timeframe of a detailed report by several days owing to the heightened review process and the development and approvals of formal CAPAs as required by an Incident Report.
The Incident Report is a top priority. We will update this Trust entry within several days with the status of the Incident Report.
Vault CDMS 24R1.0.33 HF is scheduled for production release on 07/25/2024 to CDMS PODs:
VV1-22, VV1-1090, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV2-2142, VV3-3121, VV1-1194
The CDMS Utility services will not be available from 6:00 PM to 8:30 PM PST.
Scheduled Maintenance closed.