Performance Degradation affecting all PODs in Region

Incident

October 20 2025,4:58am PDT

Performance Degradation affecting all PODs in Region

Status: closed

Start: October 20 2025,12:11am PDT

End: October 20 2025,4:58am PDT

Duration: 4 hours 47 minutes

Affected Components:

Veeva CDMS Veeva Vault Vault CRM Align MyVeeva (eCOA, eConsent) Veeva SiteVault eCOA Vault MyVeeva-US MyVeeva-EU Vault-US PODs SiteVault-US eCOA Vault-US CDMS-US MyVeeva-AP VCRMA-US SBX cdb-1 VV1-1082 VV1-1187 VV1-1179 cdb-3 VV1-1110 VV1-1182 VV1-3 cdb-5 VV1-1111 VV1-1188 VV1-4 VV1-1160 cdb-7 VV1-5 cdb-9 VV1-6 cdb-11 VV1-7 cdb-13 VV1-8 cdb-15 VV1-9 cdb-17 VV1-11 cdb-301 VV1-12 cdb-303 VV1-13 cdb-1002 VV1-14 cdb-1004 VV1-15 VV1-17 VV1-16 VV1-22 VV1-37 VV1-1090 VV1-1127 VV1-1139 VV1-23 VV1-1148 VV1-24 VV1-1158 VV1-25 VV1-1159 VV1-1161 VV1-38 VV1-1174 VV1-39 VV1-1175 VV1-40 VV1-1193 VV1-42 VV1-1194 VV1-43 VV1-1204 VV1-1046 VV1-1049 VV1-1051 VV1-1053 VV1-1054 VV1-1058 VV1-1061 VV1-1062 VV1-1065 VV1-1066 VV1-1067 VV1-1068 VV1-1069 VV1-1073 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1084 VV1-1088 VV1-1089 VV1-1094 VV1-1120 VV1-1122 VV1-1124 VV1-1128 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1156 VV1-1157 VV1-1164 VV1-1166 VV1-1168 VV1-1169 VV1-1170 VV1-1172 VV1-1176 VV1-1178 VV1-1181 VV1-1183 VV1-1185 VV1-1186 VV1-1190 VV1-1193 VV1-1195 VV1-1199 VV1-1198 VV1-1210

Update

October 20 2025,12:11am PDT

AWS is experiencing increased error rates and latency in US-East-1 Region. As a result Veeva Vault PODs in the Region are currently experiencing intermittent degraded performance.

More info from Amazon here: https://health.aws.amazon.com/health/status

Update

October 20 2025,4:24am PDT

Customer "service availability" email notifications regarding today's incident are delayed due to residual AWS impacts on the email platform used to notify customers. An email will follow once these issues are resolved.

Resolved

October 20 2025,4:58am PDT

AWS are seeing error rates returning to normal levels, and as a result affected Veeva Vault PODs are now fully available with all services operating normally.