VV1-4025
Veeva Maintenance Notification
Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
- At the end of the testing period on July 31, 2026, at 6:00 pm PT, all SAML Profiles of all Vault Domains are automatically switched to the new SAML certificate.
- If there is an issue, the old certificate can be reinstated until September 4, 2026, at 6:00 pm PT, when we will automatically switch all profiles to the new certificate (with no possible rollback to the old certificate).
Additional details and guidance can be found in Vault Help.
Changes to dates or times will be posted to Trust.
If you have further questions, please submit a ticket with Veeva Product Support.
Vault CRM Production and Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Vault CRM Sandbox instances will be upgraded to the 26R2 Major Release. Systems are generally available during this time.
View Release Notes
Scheduled maintenance closed.
Data Lakehouse infrastructure is scheduled to be updated with the 26R2.0 Production Release. If your organization has enabled Data Lakehouse, please contact Veeva Product Support ahead of this release to coordinate updates to your query engine configuration and avoid disruption to your queries.
The following specific features and functionality are affected by this update:
Campaign Manager Target List Builder – Building new target lists will not be available during the maintenance window.
Campaign Manager Performance Page – The Performance Page will not be available during the maintenance window. Data for August 20, 2026 may be calculated incorrectly; any incorrect data will be recalculated correctly the following day.
CLM Content Metrics – Vaults whose timezone is configured such that the Vault's midnight falls within the maintenance window will not have that day's metrics calculated until the following day.
This update introduces modifications to the underlying S3 data storage elements, requiring adjustments to existing query engine connections. This maintenance will affect all Vaults and will take longer than a standard release.
Timeline for Affected Regions
AP Region - Thursday, August 20, 2026 at 7:00 am PDT. Maintenance window duration of 2.5–3.5 hours.
EU and US Regions (parallel) - Thursday, August 20, 2026 starting at 9:00 am PDT. Maintenance window duration of up to 12 hours.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.42 release for iOS Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Veeva Maintenance Notification
Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken.
IMPORTANT
- Customers are encouraged to test the new SAML certificate during the New Certificate Testing Period (starting July 17, 2026, at 7:00 pm PT and ending July 31, 2026, at 6:00 pm PT). Both the old and new SAML certificates are supported during the testing period and can be accessed through Vault Admin > Settings > SAML Profiles.
- At the end of the testing period, all SAML Profiles of all Vault Domains will be automatically switched to the new SAML certificate on July 31, 2026, at 6:00 pm PT .
Additional details and guidance can be found in Vault Help.
Changes to dates or times will be posted to Trust.
If you have further questions, please submit a ticket with Veeva Product Support.
UPDATE: This issue is closed. The new SSO Certificate was applied to Vault settings earlier than announced - see Trust post for information.
Detailed SAML instructions and guidance remain available in Vault Help.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.41 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.)
Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
Latest Update:
Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.
Direct email communications have been sent regarding this incident and next steps.
Restoring User Access (Immediate Workaround):
Vault Domain Administrators can immediately restore login access for their users using one of two options:
-
Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
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Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.
Detailed instructions and guidance remain available in Vault Help.
If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.
We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
Issue is closed.
Vault CRM Sandbox and Production instances will be upgraded to the 261.4.40 release for Online, iOS, and Windows platforms. During this time, systems will be temporarily unavailable for up to 2 hours.
Scheduled Maintenance closed.
Vault CRM Online functionality in the US Region are currently experiencing intermittent degraded performance. Offline devices will continue to work as expected, however, sync errors may occur and self resolve once the servers are healthy. Veeva engineering teams are working to return the service to normal as quickly as possible expecting to be resolved shortly
This issue is resolved. All US servers are working as expected