Veeva Vault Safety Release Notification
- The upgrade is expected to take approximately 10 minutes, during which time your Vault will not be available for use. Users can continue working as normal and will be notified within Vault just prior to your expected downtime.
- Please read the Release Notes to learn more about the new features.
- Click here to learn how to find your Vault's POD location.
At 09:00 UTC, on February 7, 2025, a service disruption began impacting customers. During this time customers are having difficulty accessing their Salesforce Core services and are seeing errors saying “An unexpected connection error occurred”. Additional teams have been engaged and are actively investigating. Some customers may already see signs of improvement.
- This affects a small number of Veeva CRM customers.
- Feb 7, 1:00 AM PST - At 09:00 UTC, on February 7, 2025, a service disruption began impacting customers on pod DEU66. During this time customers are having difficulty accessing their Salesforce Core services and are seeing errors saying “An unexpected connection error occurred”. Additional teams have been engaged and are actively investigating.
- Feb 7, 1:27 AM PST - At 09:27 UTC, on February 07, 2025, the Salesforce Technology team became aware of a service disruption impacting a subset of customers. Affected customers may experience delays or unavailability in accessing their services. Initial investigations have shown resource constraints due to high network traffic utilization
- More pods are affected: BRA2S, BRA3, BRA4S, BRA5, BRA6S, BRA8S, BRA14, BRA16, BRA18, BRA24, BRA28, BRA30, BRA32, BRA34, BRA36, BRA38, BRA44, BRA48, BRA50, BRA54S, DEU66, DEU106, IDN2S, IDN4S, IDN6, IDN8, KOR1, KOR2S, KOR4S, KOR6, KOR8, SWE1, SWE2S, SWE4S, SWE6S, SWE8, SWE10, SWE12, SWE14, SWE16, SWE18, SWE20, SWE22, SWE24, SWE26, SWE28S, SWE30S, SWE32, SWE34, SWE36, SWE38, SWE40, SWE42, SWE44S, SWE46, SWE48, SWE50, SWE52, SWE54, SWE56, SWE58, SWE60S, SWE62, SWE64, SWE66, SWE68, SWE70, SWE72, SWE74, SWE76, SWE78, SWE80, SWE82, SWE84, SWE88S, SWE90S, SWE92S, SWE94S, SWE96S, SWE98, SWE100, SWE106, SWE108, SWE112, SWE114, SWE118, SWE120S, SWE122, SWE124, SWE126, SWE128S, SWE130S, SWE132S
Feb 7, 03:53 AM PST - SFDC Communication: Configuration changes are taking place as part of the permanent fix. We have engaged a third-party network vendor to assist with the longer-term fix. The mitigation steps have further reduced the network traffic load, and some customers have confirmed that they no longer see any impact. We continue to monitor the progress. Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
Affected Veeva CRM PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1062 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva RTSM experienced a temporary outage. There may have been intermittent access issues during this time. Our RTSM systems administrator investigated and quickly restored the service.
Issue resolved
Veeva Vault POD VV1-18 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
SiteVault is currently experiencing service degradation related to certain features, for example, study export, bulk assign, and study archival. Veeva engineering teams are working to return the service to normal as quickly as possible. Contact the Site Support Team at sitevaultsupport@veeva.com if you have any additional questions.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV2-44 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
There was a Veeva Link outage at 3:15 am PT , which lasted for 50 minutes. All systems were operational at 4:05 am PT.
All systems operational
Veeva RTSM experienced a temporary outage. Our RTSM systems administrator is investigating the issue and will provide updates as they become available
Affected RTSM environments are now fully available with all services operating normally.
Veeva Vault POD VV2-32 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.