Veeva Compass is currently experiencing a delay in today’s daily job processing. As a result, customer jobs will run later than their scheduled start times. New network data additions and Veeva Payer data will be delayed in launch. Veeva Engineering teams are actively working to restore normal processing. Customers will be notified once daily jobs are initiated, and a follow-up update will be provided after processing has stabilized.
The impacted Veeva Compass daily jobs have now resumed. All delayed daily jobs have now been have started, and processing has returned to normal.
The communicated network data additions and Veeva Payer Data has also been successfully launched in the data network.
Veeva Vault PODs in Region are currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Microsoft 365 is currently experiencing degraded service functionality. As a result, users may be unable to access or experience issues with multiple Microsoft 365 services.
This degradation may impact Veeva CRM and Vault CRM functionality, including:
- Outlook Calendar integration
- Creating and joining Microsoft Teams meetings
- Creating Microsoft Teams and channels
For the latest updates and detailed status information, please refer to Microsoft’s Service Health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Veeva Vault POD VV2-2063 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD VV1-1176 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
We have recently provisioned additional server capacity to mitigate the performance issues. Users may experience intermittent slowness while this scaling operation is in progress. The root cause is currently under investigation.
Thank you for your patience as we continue our investigations.
The Veeva Engineering team is currently investigating the potential root cause of the performance issue. We are expecting to provide a fix within 24 hours. We will provide more details and a timeline update within the next 2 hours.
We apologize for the impact and thank you for your patience on this matter.
The Vault Engineering team has pinpointed the cause of the ongoing performance degradation.
Code changes introduced in the 25R3 General Release in certain circumstances led to database queries to fetch all records in two objects that were found to be involved. Given the size of the two objects in question, this strained the search infrastructure and led to the observed performance degradation.
An imminent maintenance release will constrain the searches and safeguard Vault resources. A subsequent update will confirm the timing of the maintenance release.
A forthcoming Root Cause Analysis will provide details of this incident. We apologize for the impact and thank you again for your patience on this matter.
We are proceeding with the deployment of a fix tonight ~9:00 pm PT to resolve today's performance degradation. This update optimizes the problematic queries to help restore full stability.
The Safety Maintenance Release page has been updated with additional details. Email updates to those that are registered for Service Availability notifications will receive an email within the hour. We will resolve the incident ticket once the deployment has completed.
We sincerely apologize for the disruption this has caused to your operations. We recognize that system performance is critical to your daily workflows, and we understand the frustration that this instability has created for your teams. Thank you for your continued patience as we implement this resolution.
Closing this incident as the maintenance release has been successfully deployed.
Please contact Veeva Support if additional issues are experienced.
Veeva Vault POD VV1-1150 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Veeva is continuing to investigate the root cause for the intermittent performance degradation issues. We apologize for the disruption and thank you for your patience regarding this matter.
The Veeva Engineering team is currently investigating the potential root cause of the performance issue. We are expecting to provide a fix within 24 hours. We will provide more details and a timeline update within the next 2 hours.
We apologize for the impact and thank you for your patience on this matter.
The Vault Engineering team has pinpointed the cause of the ongoing performance degradation.
Code changes introduced in the 25R3 General Release in certain circumstances led to database queries to fetch all records in two objects that were found to be involved. Given the size of the two objects in question, this strained the search infrastructure and led to the observed performance degradation.
An imminent maintenance release will constrain the searches and safeguard Vault resources. A subsequent update will confirm the timing of the maintenance release.
A forthcoming Root Cause Analysis will provide details of this incident. We apologize for the impact and thank you again for your patience on this matter.
The Vault Engineering team has confirmed that a resolution has been identified and is currently being implemented and tested. Once testing has been completed, we will deploy a maintenance release tonight (Pacific Time). The exact time is still to be determined. Another update will be provided within the next 2 hours. Thanks for your patience.
We are proceeding with the deployment of a fix tonight ~9:00 pm PT to resolve today's performance degradation. This update optimizes the problematic queries to help restore full stability.
The Safety Maintenance Release page has been updated with additional details. Email updates to those that are registered for Service Availability notifications will receive an email within the hour. We will resolve the incident ticket once the deployment has completed.
We sincerely apologize for the disruption this has caused to your operations. We recognize that system performance is critical to your daily workflows, and we understand the frustration that this instability has created for your teams. Thank you for your continued patience as we implement this resolution.
Closing this incident as the maintenance release has been successfully deployed.
Please contact Veeva Support if additional issues are experienced.
Veeva Vault POD VV1-1169 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
We have recently provisioned additional server capacity to mitigate the performance issues. Users may experience intermittent slowness while this scaling operation is in progress. The root cause is currently under investigation.
Thank you for your patience as we continue our investigations.
The Veeva Engineering team is currently investigating the potential root cause of the performance issue. We are expecting to provide a fix within 24 hours. We will provide more details and a timeline update within the next 2 hours.
We apologize for the impact and thank you for your patience on this matter.
The Vault Engineering team has pinpointed the cause of the ongoing performance degradation.
Code changes introduced in the 25R3 General Release in certain circumstances led to database queries to fetch all records in two objects that were found to be involved. Given the size of the two objects in question, this strained the search infrastructure and led to the observed performance degradation.
An imminent maintenance release will constrain the searches and safeguard Vault resources. A subsequent update will confirm the timing of the maintenance release.
A forthcoming Root Cause Analysis will provide details of this incident. We apologize for the impact and thank you again for your patience on this matter.
The Vault Engineering team has confirmed that a resolution has been identified and is currently being implemented and tested. Once testing has been completed, we will deploy a maintenance release tonight (Pacific Time). The exact time is still to be determined. Another update will be provided within the next 2 hours. Thanks for your patience.
We are proceeding with the deployment of a fix tonight ~9:00 pm PT to resolve today's performance degradation. This update optimizes the problematic queries to help restore full stability.
The Safety Maintenance Release page has been updated with additional details. Email updates to those that are registered for Service Availability notifications will receive an email within the hour. We will resolve the incident ticket once the deployment has completed.
We sincerely apologize for the disruption this has caused to your operations. We recognize that system performance is critical to your daily workflows, and we understand the frustration that this instability has created for your teams. Thank you for your continued patience as we implement this resolution.
Closing this incident as the maintenance release has been successfully deployed.
Please contact Veeva Support if additional issues are experienced.
Please be advised that Veeva RTSM will undergo system maintenance on, Sunday, December 7, 2025, during the following window: 🕐 4:00 PM EST – 6 :00 PM EST.
During this time, the system will be temporarily inaccessible.
Scheduled Maintenance closed.
The Crossix Measurement Suite is currently experiencing a service disruption. Veeva engineering teams are working to restore the service as quickly as possible. The user interface (veevacrossix.com) and the data stream service are currently unavailable
Service is now restored and Veeva Crossix is now fully available.
Veeva Vault POD VV1-22 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.