Veeva RegOne + Claims Release Notification
The RegOne + Claims MySQL system is scheduled to be upgraded to the latest release.
There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R2.0
Estimated Duration:
90
minutes
If you have any further questions, please submit a ticket with Veeva Product Support .
This informational post is closed. The upgrade was successful as planned and completed on August 4.
Veeva Vault POD VV1-1090 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Investigating: SSO Login Failures Across some Vault Environments
Issue Summary:
We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.)
Immediate Workaround (Vault Admins):
Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.
We apologize for the disruption and will provide another update by 1:30 am PT as the
engineering team is currently assessing if any further corrective action will be taken.
Latest Update:
Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.
Direct email communications have been sent regarding this incident and next steps.
Restoring User Access (Immediate Workaround):
Vault Domain Administrators can immediately restore login access for their users using one of two options:
-
Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
-
Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.
Detailed instructions and guidance remain available in Vault Help.
If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.
We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
Issue is closed.
Vault CRM Online functionality in the US Region are currently experiencing intermittent degraded performance. Offline devices will continue to work as expected, however, sync errors may occur and self resolve once the servers are healthy. Veeva engineering teams are working to return the service to normal as quickly as possible expecting to be resolved shortly
This issue is resolved. All US servers are working as expected
Veeva CRM team has noticed an increased amount of Multichannel jobs failing. Engineering is investigating the issue.
Incident has been resolved.
Veeva Compass is currently experiencing a delay in today’s daily job processing. As a result, recurring daily jobs will run later than their scheduled start times. A Trust update will be posted once daily jobs are initiated.
Veeva Vault POD VV1-20 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.
Veeva Vault POD
VV2-2075
is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are
now fully available with all services operating normally.
There was a brief reported RTSM outage on (07/20/2026) for studies outside of the Global Protect VPN. The issue was quickly resolved and access to all studies has been restored
Approximate Start Time: 09:41 PM Eastern Time on 20 July 2026
Approximate End Time: 10:22 PM Eastern Time on 20 July 2026
Description: Production Servers became unreachable to users outside of GlobalProtect VPN
Current State: Resolved
Affected Veeva RTSM services are now fully available, with all services operating normally.
Veeva Vault POD VV2-2098 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Affected Veeva Vault PODs are now fully available with all services operating normally.