Please be advised that Veeva RTSM experienced a temporary service disruption on Tuesday, 23 March 2026, during the following window:

🕐 4:48 AM - 7:20 AM EST

Affected On Premise RTSM systems are operating normally.

Veeva CRM team has noticed that Microsoft Integrations are being impaired. Engineering is investigating the issue.

Incident has been resolved

We are currently investigating an issue where push notifications are not being delivered. Our engineering team is actively working to identify the root cause and restore functionality.

Update: Notifications on production instances are being delivered. Engineering is still investigating the issue on sandbox instances

Notifications on sandbox instances are now being delivered

Veeva Vault POD VV2-5006 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.

Veeva Vault POD VV2-5006 has a service disruption.  Veeva engineering teams are working to return the service to normal as quickly as possible.

Affected Veeva Vault PODs are now fully available with all services operating normally.

Veeva Vault POD VV1-4011 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.

Affected Veeva Vault PODs are now fully available with all services operating normally.

Veeva Vault POD VV3-6003, VV2-5005 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.

Affected Veeva Vault PODs are now fully available with all services operating normally.

Vault CRM POD 5005 is currently experiencing performance degradation. The Engineering team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.

POD 5005 is now fully available with all services operating normally.

We are currently investigating intermittent issues affecting AI related services hosted in the AWS US region. Some customers may experience degraded performance or temporary disruptions. Our team is actively monitoring the situation and working to minimize impact. We will provide updates as more information becomes available.

AWS has confirmed recovery for their AI services in the AWS US Region. Customers should now see Vault CRM AI products operating normally.

Veeva Vault POD VV1-1126 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

Affected Veeva Vault PODs are now fully available with all services operating normally.

Veeva Vault POD VV1-4000 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

Affected Veeva Vault PODs are now fully available with all services operating normally.