Salesforce is currently experiencing an outage affecting Veeva CRM. Users attempting to login will experience login failures with an internal server error. Offline mode on iOS will still allow for the creation of calls and displaying media, however, sync and online functionality is not available.

For the latest information, please follow Salesforce's incident at https://status.salesforce.com/incidents/20003819

Salesforce has identified the issue and are actively deploying a fix across the remaining impacted instances to restore services.

Salesforce has confirmed the incident is resolved and updated the impact. Upon review, they found that only a few of their PODs were affected, impacting a small number of Veeva CRM customers.

We are currently aware of an issue affecting some customers who install self-signed iOS applications (applications signed using an Apple Developer certificate outside of the App Store).

In these cases, users may see the following message when attempting to open the app:

"Unable to Verify App
An Internet connection is required to verify trust of the developer “[name].” This app will not be available until verified."

Based on current reports across the developer community, this appears to be related to an issue with Apple’s developer verification service, which is used by iOS to validate enterprise and developer-signed applications during installation.

What This Means

• This issue may prevent installation or launch of Veeva CRM outside of the AppStore.
• The error message may appear to indicate a connectivity issue, but the problem is not related to the user’s network connection.
• Veeva CRM distributed through the Apple App Store is not affected.

Current Status

Apple has not yet published an incident on their developer system status page, but reports indicate the issue is impacting multiple developers and enterprise app installations.

Recommended Action

At this time, the recommended action is to retry the installation later. Once Apple’s verification service is fully operational, installation and app launch should proceed normally.

We are continuing to monitor the situation and will provide updates as more information becomes available.

Apple has confirmed that they have resolved the iOS App Installation Issue for Self-Signed Applications. All new installs should work as expected

https://developer.apple.com/system-status/

Veeva CRM Production and Sandbox orgs will be upgraded to the 25R3.4 Minor Release. Systems are generally available during this time.

View Release Notes

Scheduled Maintenance closed.

Veeva CRM Sandbox orgs will be upgraded to the 25R3.4 Minor Release. Systems are generally available during this time.

View Release Notes

Scheduled maintenance closed.

Veeva CRM Sandbox and Production orgs will be upgraded to the 253.0.800 release for Online, iOS, and Windows platforms . Systems are generally available during this time.

Edit: Veeva CRM Desktop app for Windows build is 253.0.800

View Patch Notes

Scheduled Maintenance closed.

Veeva CRM Sandbox and Production orgs will be upgraded to the 253.0.700 release for Online and iOS platforms . Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.

Veeva CRM Sandbox and Production orgs will be upgraded to the 253.0.600 release for Online platforms. Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.

Microsoft 365 is currently experiencing degraded service functionality. As a result, users may be unable to access or experience issues with multiple Microsoft 365 services.

This degradation may impact Veeva CRM and Vault CRM functionality, including:

• Outlook Calendar integration
• Creating and joining Microsoft Teams meetings
• Creating Microsoft Teams and channels

For the latest updates and detailed status information, please refer to Microsoft’s Service Health page:  https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Veeva CRM Sandbox and Production orgs will be upgraded to the 253.0.500 release for Online and Windows platforms. Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.

Veeva CRM Sandbox and Production orgs will be upgraded to the 253.0.400 release for Online and iOS platforms. Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.