Veeva CRM Production and Sandbox orgs will be upgraded to the 24R3.0 Major Release. Systems are generally available during this time.

View Release Notes

Veeva CRM Sandbox orgs will be upgraded to the 24R3.0 Major Release. Systems are generally available during this time.

View Release Notes

Scheduled Maintenance closed.

For a small number of customers, Salesforce is seeing a feature degradation that is preventing users from accessing newly created records. We are actively working with Salesforce on a resolution.

Salesforce has updates posted here: https://status.salesforce.com/incidents/13460

Affected Veeva Vault PODs are now fully available with all services operating normally.

Customers in the Asia Pacific region may not be able to access Salesforce due to a service disruption on multiple Salesforce instances. Our engineers are currently working with Salesforce to determine a resolution.

Salesforce is posting updates here: https://status.salesforce.com/generalmessages/1476

Salesforce is now posting updates to this incident here:  https://status.salesforce.com/incidents/13457

Affected Salesforce instances are now listed and this may now affect customers in all regions.

Salesforce confirmed their rollback successfully resolves the issue and the team will continue to implement the rollback across the remaining instances.

Continuous updates are being posted here: https://status.salesforce.com/incidents/13457

Affected Salesforce POD are now fully available with all services operating normally.

Veeva CRM Sandbox and Production orgs will be upgraded to the 242.3.300 release for Online, iOS, and Windows platforms. Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.

Veeva CRM sync is experiencing a performance degradation. Users can complete their day to day activities, but sync may not complete. Our Development team is aware of the issue you are reporting and we are investigating both internally and with Salesforce with the highest priority. We will keep you informed of all updates here as they are available.

Our Development team is continuing to investigate. Users on mobile devices can complete their day to day activities, but sync may not complete. Online users are not affected.

The issue has been identified. Syncs for affected users should start to work over the next hour. We will continue to monitor the situation. 

Affected users have confirmed sync is now fully available with all services operating normally.

Veeva CRM Sandbox and Production orgs are being upgraded to the 242.3.201 release for Online Platforms. Systems are generally available during this time.

View Patch Notes

Scheduled Maintenance closed.

Veeva CRM Production and Sandbox orgs will be upgraded to the 24R2.3 Minor Release. Systems are generally available during this time.

View Release Notes

Scheduled Maintenance closed.

Veeva CRM Sandbox orgs will be upgraded to the 24R2.3 Minor Release. Systems are generally available during this time.

View Release Notes

Scheduled Maintenance closed.

Salesforce is having a service degradation on a number of their instances where performance can be slow or timeouts may be occurring. They are currently implementing a emergency fix across affected orgs. During the time of the application of the fix, Salesforce could be unavailable for several minutes.

The latest information can be found here:  https://status.salesforce.com/incidents/13231

Affected Veeva CRM PODs are now fully available with all services operating normally.

Salesforce confirmed that "as of 04:31 UTC, October 2, 2024, this issue is resolved after the emergency release rollout successfully completed. The Salesforce Technology team validated the health of the impacted instances and have confirmed that customers should no longer see any impact."

Salesforce incident information can be found here:  https://status.salesforce.com/incidents/13231