Veeva CRM - Salesforce Disruption affecting online access

Incident

September 16 2026,8:26am PDT

Veeva CRM - Salesforce Disruption affecting online access

Status: closed

Start: September 16 2026,12:50am PDT

End: September 16 2026,8:26am PDT

Duration: 7 hours 36 minutes

Affected Components:

Veeva CRM US Region EU Region AP Region CRM-20 CRM-30 CRM-03 CRM-04 CRM-05 CRM-06 CRM-08 CRM-10

Update

September 16 2026,12:50am PDT

Salesforce is currently experiencing an outage affecting Veeva CRM. Users attempting to login will experience login failures with an internal server error. Offline mode on iOS will still allow for the creation of calls and displaying media, however, sync and online functionality is not available.

For the latest information, please follow Salesforce's incident at https://status.salesforce.com/incidents/20004433

Update

September 16 2026,3:59am PDT

Salesforce has identified the issue and are actively deploying a fix across the impacted instances to restore services.

Resolved

September 16 2026,8:26am PDT

Salesforce are continuing to see healthy service telemetry and there is one isolated report left to validate before declaring resolution.

Affected PODs are now fully available with all services operating normally.

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