Vault CRM Conversational AI Outage
Incident
August 28 2026,9:17am PDT
Vault CRM Conversational AI Outage
Status: closed
Start:
August 28 2026,12:15am PDT
End:
August 28 2026,9:17am PDT
Duration: 9 hours 2 minutes
Affected Components:
Vault CRM
VCRM-US PROD
VCRM-US SBX
VCRM-EU PROD
VCRM-EU SBX
VCRM-AP PROD
VCRM-AP SBX
VV2-5000
VV1-4000
VV2-5001
VV3-6000
VV3-6001
VV1-1167
VV1-4001
VV1-4003
VV2-5002
VV2-5003
VV3-6002
VV3-6003
VV1-4002
VV2-5004
VV3-6004
VV1-4005
VV2-5005
VV3-6005
VV1-4004
VV2-5006
VV1-4008
VV2-5007
VV3-6006
VV3-6007
VV1-4006
VV2-5008
VV3-6008
VV2-5009
VV1-4011
VV1-4007
VV2-5011
VV2-5010
VV1-4013
VV3-6009
VV1-4009
VV2-5013
VV2-5012
VV1-4017
VV3-6010
VV1-4010
VV2-5014
VV2-5015
VV1-4018
VV2-5016
VV1-4012
VV2-5017
VV1-4020
VV1-4014
VV2-5018
VV2-5019
VV1-4022
VV1-4015
VV2-5020
VV2-5021
VV1-4016
VV1-4028
VV2-5022
VV1-4019
VV1-4029
VV1-4021
VV1-4030
VV1-4023
VV1-4031
VV1-4024
VV1-4032
VV1-4025
VV1-4026
VV1-4033
VV1-4034
Update
August 28 2026,12:15am PDT
August 28 2026,12:15am PDT
Vault CRM team has noticed that Conversational AI is unavailable to users. Engineering is investigating the issue.
Update
August 28 2026,9:12am PDT
August 28 2026,9:12am PDT
A fix has been identified and will be deployed shortly.
Resolved
August 28 2026,9:17am PDT
August 28 2026,9:17am PDT
Incident has been resolved
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