Send Email Performance Degradation in Vault CRM US Region
Incident
August 21 2026,2:26pm PDT
Send Email Performance Degradation in Vault CRM US Region
Status: closed
Start:
August 21 2026,6:17am PDT
End:
August 21 2026,2:26pm PDT
Duration: 8 hours 9 minutes
Affected Components:
Vault CRM
VCRM-US PROD
VV1-4000
VV1-4003
VV1-4005
VV1-4008
VV1-4011
VV1-4013
VV1-4017
VV1-4018
VV1-4020
VV1-4022
VV1-4028
VV1-4029
VV1-4030
VV1-4031
VV1-4032
Update
August 21 2026,6:17am PDT
August 21 2026,6:17am PDT
Vault CRM is currently experiencing intermittent degraded performance when sending Approved Emails. Emails are not immediately sending and moving to the Saved status. Veeva engineering teams are working to return the service to normal as quickly as possible.
Resolved
August 21 2026,2:26pm PDT
August 21 2026,2:26pm PDT
Affected Vault CRM services are now fully available with all emails processing normally.
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