SSO Login Failures Across some Vault Environments

Incident

July 31 2026,10:27am PDT

SSO Login Failures Across some Vault Environments

Status: closed

Start: July 30 2026,8:00pm PDT

End: July 31 2026,10:27am PDT

Duration: 14 hours 27 minutes

Affected Components:

Vault CRM Veeva CDMS Veeva Vault Vault CRM Align Veeva SiteVault eCOA Vault Veeva PLM Vault-US PODs SiteVault-US VCRM-US PROD eCOA Vault-US CDMS-US VCRMA-US PROD VV1-1224 SiteVault-EU VCRMA-US SBX eCOA Vault-EU CDMS-EU VCRM-US SBX Vault-EU PODs SiteVault-AP VCRM-EU PROD VCRMA-EU PROD eCOA Vault-AP CDMS-AP Vault-AP PODs VCRM-EU SBX VCRMA-EU SBX VCRMA-AP PROD VCRM-AP PROD VCRMA-AP SBX VCRM-AP SBX VV1-1189 VV1-1 VV2-10 VV3-33 VV1-1082 VV3-3122 VV2-2097 VV2-5000 VV1-4000 VV2-5001 VV3-6000 VV3-6001 VV1-1187 VV2-2145 VV1-1179 VV2-2144 VV3-3130 VV2-2149 VV1-1167 VV3-3133 VV3-3135 VV1-2 VV2-27 VV3-34 VV1-1110 VV2-2129 VV1-4001 VV1-1191 VV1-1182 VV1-4003 VV2-5002 VV2-5003 VV3-6002 VV3-6003 VV2-2154 VV1-3 VV2-28 VV3-3048 VV1-1111 VV1-1188 VV1-4002 VV2-5004 VV3-6004 VV1-4005 VV2-5005 VV3-6005 VV1-1207 VV1-4 VV2-29 VV3-3057 VV1-1160 VV3-3121 VV1-4004 VV2-5006 VV1-4008 VV2-5007 VV3-6006 VV3-6007 VV1-5 VV2-30 VV3-3064 VV1-4006 VV2-5008 VV3-3134 VV3-6008 VV2-5009 VV1-4011 VV1-6 VV2-31 VV3-3086 VV2-2092 VV1-4007 VV2-5011 VV2-5010 VV1-4013 VV3-3136 VV3-6009 VV1-7 VV2-32 VV3-3096 VV2-2142 VV1-4009 VV2-5013 VV2-5012 VV1-4017 VV3-6010 VV1-8 VV2-35 VV3-3099 VV2-2152 VV1-4010 VV2-5014 VV2-5015 VV1-4018 VV1-9 VV2-41 VV3-3120 VV2-5016 VV1-4012 VV2-5017 VV1-4020 VV2-2155 VV1-11 VV2-44 VV3-3123 VV1-4014 VV2-5018 VV2-5019 VV1-4022 VV2-2163 VV1-12 VV2-2047 VV3-3124 VV1-4015 VV2-5020 VV1-4027 VV2-2164 VV2-5021 VV1-13 VV2-2050 VV3-3125 VV1-4016 VV2-2165 VV1-4028 VV2-5022 VV1-14 VV2-2056 VV3-3127 VV1-4019 VV2-2166 VV1-4029 VV1-15 VV2-2060 VV3-3128 VV1-4021 VV1-4030 VV1-16 VV2-2063 VV3-3129 VV1-4023 VV1-4031 VV1-18 VV2-2070 VV3-3131 VV1-4024 VV1-4032 VV1-19 VV2-2072 VV3-3132 VV1-4025 VV1-20 VV2-2075 VV1-4026 VV1-21 VV2-2080 VV1-4033 VV1-23 VV2-2083 VV1-17 VV1-4034 VV1-24 VV2-2085 VV1-22 VV1-25 VV2-2087 VV1-37 VV1-26 VV2-2091 VV1-1090 VV1-38 VV2-2095 VV1-1127 VV1-39 VV2-2098 VV1-1139 VV1-40 VV2-2120 VV1-1148 VV1-42 VV2-2121 VV1-1158 VV1-43 VV2-2122 VV1-1159 VV1-1045 VV2-2124 VV1-1161 VV1-1046 VV2-2125 VV1-1174 VV1-1049 VV2-2126 VV1-1175 VV1-1051 VV2-2127 VV1-1193 VV1-1052 VV2-2128 VV1-1194 VV1-1053 VV2-2130 VV1-1204 VV1-1054 VV2-2131 VV-1215 VV1-1055 VV2-2132 VV1-1216 VV1-1058 VV2-2133 VV1-1217 VV1-1061 VV2-2134 VV1-1222 VV1-1062 VV2-2135 VV1-1223 VV1-1065 VV2-2136 VV1-1225 VV1-1066 VV2-2137 VV1-1067 VV2-2138 VV1-1068 VV2-2139 VV1-1069 VV2-2140 VV1-1073 VV2-2141 VV1-1074 VV2-2143 VV1-1076 VV2-2146 VV1-1077 VV2-2147 VV1-1078 VV2-2148 VV1-1079 VV2-2150 VV1-1081 VV2-2151 VV1-1084 VV2-2153 VV1-1088 VV2-2156 VV1-1089 VV2-2157 VV1-1094 VV2-2158 VV1-1120 VV2-2159 VV1-1121 VV2-2160 VV1-1122 VV2-2161 VV1-1124 VV2-2162 VV1-1126 VV1-1128 VV1-1129 VV1-1130 VV1-1131 VV1-1132 VV1-1133 VV1-1135 VV1-1136 VV1-1137 VV1-1138 VV1-1140 VV1-1142 VV1-1144 VV1-1145 VV1-1146 VV1-1149 VV1-1150 VV1-1151 VV1-1152 VV1-1153 VV1-1154 VV1-1155 VV1-1156 VV1-1157 VV1-1163 VV1-1164 VV1-1165 VV1-1166 VV1-1168 VV1-1169 VV1-1170 VV1-1171 VV1-1172 VV1-1173 VV1-1176 VV1-1178 VV1-1180 VV1-1181 VV1-1183 VV1-1184 VV1-1185 VV1-1186 VV1-1190 VV1-1192 VV1-1195 VV1-1196 VV1-1197 VV1-1199 VV1-1198 VV1-1200 VV1-1201 VV1-1202 VV1-1203 VV1-1205 VV1-1206 VV1-1208 VV1-1209 VV1-1210 VV1-1211 VV1-1212 VV1-1213 VV1-1214 VV1-1219 VV1-1220 VV1-1221

Update

July 30 2026,8:00pm PDT

Investigating: SSO Login Failures Across some Vault Environments

Issue Summary:

We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.)

Immediate Workaround (Vault Admins):

Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback.

We apologize for the disruption and will provide another update by 1:30 am PT as the engineering team is currently assessing if any further corrective action will be taken.

Update

July 31 2026,1:20am PDT

Latest Update:

Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations.

Direct email communications have been sent regarding this incident and next steps.

Restoring User Access (Immediate Workaround):

Vault Domain Administrators can immediately restore login access for their users using one of two options:

Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue.
Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles.

Detailed instructions and guidance remain available in Vault Help.

If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support.

We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.

Resolved

July 31 2026,10:27am PDT

Issue is closed.

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