Vault CRM Push Notification Issue

Incident

June 19 2026,10:38am PDT

Vault CRM Push Notification Issue

Status: closed

Start: June 18 2026,5:23pm PDT

End: June 19 2026,10:38am PDT

Duration: 17 hours 15 minutes

Affected Components:

Vault CRM VCRM-US SBX VCRM-EU SBX VCRM-AP SBX VV2-5001 VV3-6001 VV1-1167 VV1-4001 VV2-5002 VV3-6002 VV1-4002 VV2-5004 VV3-6004 VV1-4004 VV2-5006 VV3-6006 VV1-4006 VV2-5008 VV3-6008 VV1-4007 VV2-5010 VV1-4009 VV2-5012 VV1-4010 VV2-5014 VV2-5016 VV1-4012 VV1-4014 VV2-5018 VV1-4015 VV2-5021 VV1-4016 VV2-5022 VV1-4019 VV1-4021 VV1-4023 VV1-4024 VV1-4025 VV1-4026 VV1-4034

Update

June 18 2026,5:23pm PDT

We are currently investigating an issue where push notifications are not being delivered. Our engineering team is actively working to identify the root cause and restore functionality.

Update

June 18 2026,9:51pm PDT

Update: Notifications on production instances are being delivered. Engineering is still investigating the issue on sandbox instances

Resolved

June 19 2026,10:38am PDT

Notifications on sandbox instances are now being delivered

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