Vault CRM AI Performance Issues - US Region
Incident
May 19 2026,11:20am PDT
Vault CRM AI Performance Issues - US Region
Status: closed
Start:
May 19 2026,8:49am PDT
End:
May 19 2026,11:20am PDT
Duration: 2 hours 31 minutes
Affected Components:
Vault CRM
VCRM-US PROD
VCRM-US SBX
VV1-4000
VV1-1167
VV1-4001
VV1-4003
VV1-4002
VV1-4005
VV1-4004
VV1-4008
VV1-4006
VV1-4011
VV1-4007
VV1-4013
VV1-4009
VV1-4010
VV1-4017
VV1-4012
VV1-4018
VV1-4014
VV1-4020
VV1-4015
VV1-4022
VV1-4027
VV1-4016
VV1-4019
VV1-4021
VV1-4023
VV1-4024
VV1-4025
VV1-4026
Update
May 19 2026,8:49am PDT
May 19 2026,8:49am PDT
We are currently investigating intermittent issues affecting AI related services hosted in the AWS US region. Some customers may experience degraded performance or temporary disruptions. Our team is actively monitoring the situation and working to minimize impact. We will provide updates as more information becomes available.
Resolved
May 19 2026,11:20am PDT
May 19 2026,11:20am PDT
AWS has confirmed recovery for their AI services in the AWS US Region. Customers should now see Vault CRM AI products operating normally.
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