Vault Performance Degradation on POD VV1-4008

Incident
March 03 2026,1:51pm PST

Vault Performance Degradation on POD VV1-4008

Status: closed
Start: March 03 2026,11:52am PST
End: March 03 2026,1:51pm PST
Duration: 1 hour 59 minutes
Affected Components:
Vault CRM VCRM-US PROD VV1-4008
Update

March 03 2026,11:52am PST

March 03 2026,11:52am PST

Veeva Vault POD VV1-4008 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.

Update

March 03 2026,1:07pm PST

March 03 2026,1:07pm PST

Veeva Engineering has identified the root cause of the performance degradation and is actively working to restore full service. Vault CRM Online is currently unavailable. Vault CRM on the iPad remains accessible; however, Sync functionality will be unavailable until service is fully restored. We estimate full resolution within two to three hours.

Resolved

March 03 2026,1:51pm PST

March 03 2026,1:51pm PST

The issue has been resolved. Performance has been restored to normal, and Vault CRM Online is now functioning as expected. Any activity that was not synced from the iPad can now be synced.