Veeva Network - Performance Degradation affecting all PODs in US Region

Incident
October 21 2025,1:00am PDT

Veeva Network - Performance Degradation affecting all PODs in US Region

Status: closed
Start: October 20 2025,5:30am PDT
End: October 21 2025,1:00am PDT
Duration: 19 hours 30 minutes
Affected Components:
Veeva Network VDM1 VDM2 VDM3 VDM5 VDM6 SANDBOX SANDBOX2 SANDBOX3 SANDBOX4
Update

October 20 2025,5:30am PDT

October 20 2025,5:30am PDT

AWS is experiencing increased error rates and latency in US-East-1 Region.  As a result, Veeva Network PODs in the the US Region are currently experiencing intermittent issues with the Warehouse/Reporting service.

All other Veeva Network services are not affected.

More info from Amazon can be found here:  https://health.aws.amazon.com/health/status

Update

October 20 2025,4:47pm PDT

October 20 2025,4:47pm PDT

AWS issues affecting Veeva Network Production (VDM) POD assets have been resolved, and Veeva Network Reporting services for your Production instance have been restored.

AWS is continuing to resolve issues with assets related to Veeva Network Sandbox (SBX) PODs. We are working closely with AWS to address all pending items.


More info from Amazon can be found here: https://health.aws.amazon.com/health/status

Resolved

October 21 2025,1:00am PDT

October 21 2025,1:00am PDT

The affected Veeva Network US PODs are now fully available with all services operating normally.

Please contact Veeva Support to report any issues.


Latest info from Amazon can be found here:  https://health.aws.amazon.com/health/status