Engage HCP - Unable to Join Meeting on Android

Incident

March 21 2025,10:43pm PDT

Status: closed

Start: March 21 2025,1:18pm PDT

End: March 21 2025,10:43pm PDT

Duration: 9 hours 25 minutes

Affected Components:

Veeva MultiChannel & Integrations ENGAGE-01

Update

March 21 2025,1:18pm PDT

HCPs are currently unable to join an Engage meeting using the Android app. The CRM team is investigating the issue.

As a workaround, HCPs can join via a mobile browser

Resolved

March 21 2025,10:43pm PDT

A new version of the Android HCP app is now available which resolves the issue.