E-mail Preview Performance Is Degraded in Multichannel (PromoMats/Medical) Vaults

Incident
November 17 2024,6:45pm PST

E-mail Preview Performance Is Degraded in Multichannel (PromoMats/Medical) Vaults

Status: closed
Start: November 14 2024,1:45pm PST
End: November 17 2024,6:45pm PST
Duration: 3 days 5 hours
Affected Components:
Veeva Vault Vault-US PODs Vault-EU PODs Vault-AP PODs VV1-1 VV2-10 VV1-2 VV2-27 VV3-34 VV1-4 VV2-30 VV3-3064 VV2-31 VV1-7 VV1-8 VV2-35 VV1-9 VV2-41 VV1-11 VV2-44 VV1-12 VV1-13 VV1-14 VV1-16 VV3-3127 VV3-3128 VV1-19 VV1-25 VV1-26 VV1-1045 VV1-1046 VV1-1051 VV1-1052 VV2-2128 VV1-1062 VV2-2134 VV2-2135 VV2-2137 VV2-2141 VV2-2143 VV2-2147 VV1-1084 VV1-1088 VV1-1131 VV1-1149 VV1-1151 VV1-1152 VV1-1154 VV1-1165 VV1-1166 VV1-1168 VV1-1172
Update

November 14 2024,1:45pm PST

November 14 2024,1:45pm PST

E-mail preview performance is degraded in Multichannel (PromoMats/Medical) vaults. Veeva engineers are working to restore service performance to normal levels as quickly as possible. ...

Resolved

November 17 2024,6:45pm PST

November 17 2024,6:45pm PST

Affected Veeva Vault PODs are now fully available with all services operating normally.