Veeva CRM Service is currently experiencing a degradation for a subset of customers

Incident
October 01 2024,7:35am PDT

Veeva CRM Service is currently experiencing a degradation for a subset of customers

Status: closed
Start: September 30 2024,11:30pm PDT
End: October 01 2024,7:35am PDT
Duration: 8 hours 5 minutes
Affected Components:
Veeva CRM AP Region EU Region US Region CRM-20 CRM-30 CRM-03 CRM-04 CRM-05 CRM-06 CRM-08 CRM-10
Update

September 30 2024,11:30pm PDT

September 30 2024,11:30pm PDT

We are aware of a Salesforce service unavailability incident impacting Salesforce Core services across multiple instances. 

Multiple teams are engaged to mitigate the impact. 

Kindly follow the Trust post: https://status.salesforce.com/incidents/13231  for the latest updates around this incident and to see if your Org is affected.

Update

October 01 2024,6:35am PDT

October 01 2024,6:35am PDT

Salesforce continues to have a service availability incident.  The latest information can be found here:  https://status.salesforce.com/incidents/13231

Latest Salesforce updates as follows:

2pm UTC: The first phase of the Emergency Release is progressing and is expected to complete within the next hour. We don’t have an ETA for the second phase of the rollout to begin, as validation will need to happen to ensure that the release resolves the issue for customers. We will continue to add additional instances as impact is discovered.

2:24pm UTC: The team is performing health checks on any instance that received the manual fix. Any customers who are seen to be experiencing any additional issues will be added to the schedule for the Emergency Release.

Resolved

October 01 2024,7:35am PDT

October 01 2024,7:35am PDT

Affected Veeva CRM PODs are now fully available with all services operating normally.