Errors with Video Transcoding

Incident
January 21 2021,11:15am PST

Errors with Video Transcoding

Status: closed
Start: January 21 2021,9:45am PST
End: January 21 2021,11:15am PST
Duration: 1 hour 30 minutes
Affected Components:
Veeva CRM Veeva MultiChannel & Integrations Veeva Nitro Veeva Network Veeva CDMS Veeva Vault Veeva Align Veeva Sub-processors update Veeva Support Locations MC-01 NITRO-US VDM1 MC-20 VA-US NITRO-EU MC-30 NITRO-AP VDM3 ENGAGE-01 WC-36 VDM5 VA-EU VDM20 SANDBOX SANDBOX2 VA-AP SANDBOX3 SANDBOX20 CRM-20 CRM-30 CRM-04 CRM-03 VV2-10 VV3-33 cdb-1 CRM-05 VV1-1 VV2-27 VV3-34 CRM-06 VV1-2 VV2-28 VV3-3048 CRM-08 VV1-3 VV2-29 VV3-3057 CRM-10 VV1-4 VV2-30 VV3-3064 VV1-5 VV2-31 VV3-3086 VV1-6 VV2-32 VV3-3096 VV1-7 VV2-35 VV3-3099 VV1-8 VV2-41 VV1-9 VV2-44 cdb-1002 VV1-11 VV2-2047 VV1-12 VV2-2050 VV1-13 VV2-2056 VV1-14 VV2-2060 VV1-15 VV2-2063 VV1-16 VV2-2070 VV1-18 VV2-2072 VV1-19 VV2-2075 VV1-20 VV2-2080 VV1-21 VV2-2083 VV1-23 VV2-2085 VV1-24 VV2-2087 VV1-25 VV2-2091 VV1-26 VV1-38 VV2-2095 VV1-39 VV2-2097 VV1-40 VV2-2098 VV1-42 VV2-2120 VV1-43 VV2-2121 VV1-1045 VV1-1046 VV1-1049 VV1-1051 VV1-1052 VV1-1053 VV1-1054 VV1-1055 VV1-1058 VV1-1061 VV1-1062 VV1-1065 VV1-1066 VV1-1067 VV1-1068 VV1-1069 VV1-1073 VV1-1074 VV1-1076 VV1-1077 VV1-1078 VV1-1079 VV1-1081 VV1-1082 VV1-1084 VV1-1088 VV1-1089 VV1-1094 VV1-1110 VV1-1111 VV1-1120 VV1-1121 VV1-1122 VV1-1124
Update

January 21 2021,9:45am PST

January 21 2021,9:45am PST

We are seeing errors with Video Transcoding. We are working to resolve the issue.

Resolved

January 21 2021,11:15am PST

January 21 2021,11:15am PST

The problem has been resolved.

Incident Summary

January 21 2021,11:15am PST

January 21 2021,11:15am PST

We are investigating the root cause.